Amro Albilbesi
Chicago,IL
Summary
Reliable Manager with a strong work ethic and proactive approach. Known for exceeding company expectations and fostering productive relationships. Thrives in fast-paced, deadline-driven environments, successfully managing goals and team development.
Overview
4
4
years of professional experience
Work History
Manager
Dunkin' Brands
Chicago, IL
06.2022 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles.
Barista
Dunkin' Brands
Chicago, IL
03.2021 - 06.2022
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Adhered to health department regulations concerning sanitation standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Education
Bachelor of Science - Human Resources Management
University of Illinois At Chicago
Chicago, IL12-2024
Associate of Science - Business Administration
Harold Washigntion College
Chicago, IL12-2022
High School Diploma -
De La Salle Frere
Jordan09-2020
Skills
- Workforce Management
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
- Time Management
- Team Leadership
- Staff Training and Development
- Problem Identification
- Microsoft Office Proficiency
Languages
English
Full Professional
Arabic
Native/ Bilingual
French
Elementary
Timeline
Manager
Dunkin' Brands
06.2022 - Current
Barista
Dunkin' Brands
03.2021 - 06.2022
Bachelor of Science - Human Resources Management
University of Illinois At Chicago
Associate of Science - Business Administration
Harold Washigntion College
High School Diploma -
De La Salle Frere