Asma Iqbal
Henrico,Virginia
Summary
Proven leader in customer service excellence, demonstrated at Walmart, where I enhanced customer satisfaction through expert time management and empathetic engagement. Skilled in navigating complex software systems, I significantly reduced hold times, achieving high accuracy in financial transactions. My integrity and customer assistance capabilities have consistently resolved inquiries, ensuring client satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Cashier
Wawa
03.2022 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Call Center Representative
Responsive Management Call Center
06.2021 - 08.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier Team Lead
Walmart
03.2020 - 03.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Henrico High School
Henrico, VA06.2019
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Customer service excellence
- Customer Relations
Languages
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Cashier
Wawa
03.2022 - 09.2023
Call Center Representative
Responsive Management Call Center
06.2021 - 08.2023
Cashier Team Lead
Walmart
03.2020 - 03.2022
High School Diploma -
Henrico High School