Amy Andrisani
Largo,FL
Summary
Self-assured Service Advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and being able to multi task many different responsibilities. Highly knowledgeable in latest information concerning any Ford related servicing and warranties. Maintaining an almost 5 star review online.
Overview
25
25
years of professional experience
Work History
Automotive Service Advisor
Mazda of Cleareater
Clearwater, FL
08.2024 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
Automotive Service Advisor
Bill Currie Ford
Tampa, Florida
04.2024 - 07.2024
- Maintained accurate records of customer transactions in the dealership database.
- Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
- Educated customers about preventative maintenance programs available at the dealership.
- Collaborated closely with colleagues across departments such as sales, finance and accounting.
- Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
Automotive Service Advisor
Walker Ford
Clearwater, FL
08.2017 - 10.2023
- Managing your own work and providing excellent customer service.
- Provided estimates of repair costs to customers and discussed options with them.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Reaching out to multiple fleet companies using a program for all repairs required.
Automotive Service Advisor
Homer Skelton Ford Olive Branch
Olive Branch, MS
09.2016 - 05.2017
- Inspected vehicles for mechanical issues and recommended appropriate repair services.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
Automotive Service Advisor
Erinwood Ford
Mississauga , Ontario, Canada
09.1999 - 11.2009
- Educated customers about preventative maintenance programs available at the dealership.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Adhered to all applicable laws, regulations and standards related to automotive servicing operations.
Education
High School Diploma -
Erindale Secondary School
Mississauga, Ontario, Canada06.1999
Skills
- Price Quoting
- Documentation and Reporting
- Exceptional Customer Service
- Cost Estimation
- Work Order Management
Timeline
Automotive Service Advisor
Mazda of Cleareater
08.2024 - Current
Automotive Service Advisor
Bill Currie Ford
04.2024 - 07.2024
Automotive Service Advisor
Walker Ford
08.2017 - 10.2023
Automotive Service Advisor
Homer Skelton Ford Olive Branch
09.2016 - 05.2017
Automotive Service Advisor
Erinwood Ford
09.1999 - 11.2009
High School Diploma -
Erindale Secondary School