Amy Arellano
Odessa
Summary
Dynamic sales professional with a proven track record at Maurice's Clothing Store, excelling in customer service and sales strategy implementation. Recognized for building lasting client relationships and consistently exceeding sales targets. Bilingual in Spanish and English, I leverage exceptional people skills and problem-solving abilities to enhance customer satisfaction and drive revenue growth.
Wireless communication professional with solid track record in implementing and optimizing wireless systems. Known for strong focus on team collaboration and achieving results, ensuring reliable connectivity and seamless operations. Highly adaptable to changing needs and proficient in technical troubleshooting and customer service excellence.
Overview
11
11
years of professional experience
Work History
Wireless Specialist
Verizon Wireless
04.2025 - 12.2025
- Delivered expert advice on wireless technology solutions to enhance customer satisfaction.
- Assisted customers in troubleshooting device issues, ensuring timely resolutions and improved user experience.
- Educated clients on product features and benefits, fostering increased knowledge and informed purchasing decisions.
- Collaborated with team members to streamline inventory management processes, reducing stock discrepancies.
Sales Associate
Jcpennys
10.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Manager
Maurice's Clothing Store
06.2016 - 06.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Team Member
Jack in the Box
08.2014 - 12.2014
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
GED -
Odessa Collage
Odessa, TX05.2017
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Money handling
- Cash register operation
- Store opening and closing
- Conflict resolution
- Sales expertise
- Acceptable and eager to learn
- Bilingual in Spanish and English
- Wireless networking
- Wireless troubleshooting
- Mobile communications
- 5G technologies
- Telecom architecture
- Friendly and helpful
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
- Cleaning and sanitizing
- Problem-solving abilities
- Adaptable and flexible
- Team leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Wireless Specialist
Verizon Wireless
04.2025 - 12.2025
Sales Associate
Jcpennys
10.2021 - 03.2022
Sales Manager
Maurice's Clothing Store
06.2016 - 06.2019
Team Member
Jack in the Box
08.2014 - 12.2014
GED -
Odessa Collage