Amy Barboza
Elmendorf,TX
Summary
Dedicated customer service professional with strong cash handling skills and a proven track record in team collaboration. Committed to enhancing customer satisfaction and training new staff to improve service quality.
Overview
3
3
years of professional experience
Work History
Lead Cashier
Circle K
San Antonio, TX
08.2024 - Current
- Supervised daily cash register operations ensuring accuracy and efficiency.
- Streamlined checkout processes, reducing wait times for customers.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained and mentored new cashiers on customer service best practices.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Lead Hostess
Angelicas Mexican Restaurant
San Antonio, TX
08.2023 - 08.2024
- Supervised front-of-house operations, ensuring exceptional guest experiences and efficient seating arrangements.
- Trained and mentored new host staff on customer service standards and reservation systems.
- Coordinated reservations and managed waitlists to optimize table turnover and minimize guest wait times.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Monitored dining area cleanliness and organization, ensuring compliance with health and safety regulations.
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Seated patrons based on guest preferences and seating availability.
- Advised customers about special offerings and menu items to help drive sales.
Cashier
Wing Stop
San Antonio, TX
05.2023 - 08.2023
- Processed customer transactions accurately and efficiently using POS system.
- Maintained cleanliness and organization of service area to enhance customer experience.
- Assisted in training new staff on cash handling procedures and store policies.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Conducted regular cash reconciliations to ensure financial accuracy at shift end.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
East Central High School
San Antonio, TX05.2024
Skills
- Customer assistance
- Cash handling
- Dependability
- Cash drawer reconciliation
- Deposit preparation
- Accountability
- Positive attitude
- Customer service
- Flexible schedule
- Team collaboration
- Punctual and reliable
- Reliable and responsible
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Cashier
Circle K
08.2024 - Current
Lead Hostess
Angelicas Mexican Restaurant
08.2023 - 08.2024
Cashier
Wing Stop
05.2023 - 08.2023
High School Diploma -
East Central High School