Amy Bigham
Boston,MA
Summary
Driven professional with staff-management and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Heritage of Sherborn
08.2022 - 04.2023
- Ensured compliance with licensing, hygiene and health and safety legislation
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Performed cash handling activities, including making change and ensuring all end-of-day cash outs were correctly completed
- Developed brand awareness and composed online content through social media platforms
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Quickly identified problem situations and skillfully resolved incidents to ensure guest satisfaction and maintain long-term loyalty
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels
- Assisted in development and implementation of new menus to offer variety and options to customers
Youth Counselor
Four Seasons
04.2022 - 08.2022
- Planned, led, and implemented programs for children
- Provided high-quality educational and recreational opportunities
- Maintained program records, including incident reports, logbook documentation, and attendance
- Communicated with parents regarding participant experiences and expectations
- Enforced and followed all safety guidelines and protocols.
Market Research Associate
Verbatim Advisory Group
10.2021 - 03.2022
- Conducted remote interviews in an approachable, professional manner
- Cultivated database of responses for use by other team members
- Interviewed a variety of businesses to complete market research based on recent trends
- Scheduled interview appointments with respondents
- Recorded accurate respondents' answers during interviews for future reference
Event Coordinator
Causefund Nonprofit
05.2019 - 01.2021
- Coordinated florists, photographers, and musicians for events
- Represented the nonprofit at recruitment events and education venues
- Brainstormed and implemented creative event concepts and themes
- Strategized and developed video content for social media publications
- Attracted new clients and maintained pre-existing clients through excellent word-of-mouth marketing
Sales Associate
LUCKY BRAND
01.2017 - 11.2017
- Generated new sales leads to achieve and exceed monthly sales goals
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Listened to customer needs and desires to identify and recommend optimal products
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Marketing Consultant
Grillo's Pickles
05.2016 - 08.2016
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion
- Designed, filled, and arranged eye-catching product floorsets to increase sales
- Greeted customers warmly and pleasantly answered inquiries
- Tracked sales and monitored brand movement to promote products
Education
B.S - Hospitality Management
James Madison University
High School Diploma - undefined
Medfield Senior High School
Skills
- Catering
- Food Handling
- Cash Handling
- POS Terminal Operation
- Hiring and Training
- Dual Citizenship with the EU
Certification
First Aid and CPR Certification
ServSafe
TIPS
Food Handler Certification
Languages
English
Native or Bilingual
Dutch
Native or Bilingual
Spanish
Professional Working
Timeline
Restaurant Manager
Heritage of Sherborn
08.2022 - 04.2023
Youth Counselor
Four Seasons
04.2022 - 08.2022
Market Research Associate
Verbatim Advisory Group
10.2021 - 03.2022
Event Coordinator
Causefund Nonprofit
05.2019 - 01.2021
Sales Associate
LUCKY BRAND
01.2017 - 11.2017
Marketing Consultant
Grillo's Pickles
05.2016 - 08.2016
B.S - Hospitality Management
James Madison University
High School Diploma - undefined
Medfield Senior High School
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