Amy Boots
CVPH Pulmonology
Au Sable Forks,NY
2027
years of professional experience
Dynamic Patient Access Team Representative with a proven track record at CVPH Pulmonology, excelling in customer service and meticulous record management. Highly motivated and a collaborative team player, I consistently enhance patient experiences while ensuring accurate scheduling and insurance verification, contributing to seamless operations and high patient satisfaction.
Work History
Patient Access Team Representative
- Managed incoming calls, routed patient questions, and scheduled pulmonology appointments accurately
- Verified demographic and insurance information to support correct registration and billing
- Updated patient records with referrals and test results
- Assisted patients appointment scheduling, checking in and checking out
Clerk IV
1 Year 5 Months- Processed patient records, verifying accuracy and confidentiality for daily departmental workflows.
- Entered data into electronic systems, maintaining complete and organized documentation.
- Answered phones, routed messages, and supported timely communication between staff and departments.
- Scheduled appointments and coordinated follow-up tasks to keep operations moving smoothly.
Patient Care Specialist
3 Years 8 Months- Coordinated patient intake, verifying demographics, insurance details, and referral information for accurate records.
- Scheduled appointments, pre screened patients for MRI
- Communicated with patients to explain procedures, resolve questions, and support positive care experiences.
- Updated electronic health records with complete, timely documentation for clinical and administrative use.
Radiology Scheduler
3 Years 11 Months- Scheduled radiology appointments, balancing provider availability, imaging modality requirements, and patient needs.
- Verified insurance coverage and prior authorization requirements before confirming imaging visits.
- Coordinated patient instructions, preparation guidelines, and arrival details for radiology procedures.
- Managed appointment changes, cancellations, and rescheduling while maintaining accurate scheduling records.
Education
Certified Medical Administrative Assistant
Skills
Excellence in customer/patient service
Highly motivated
Team player
Timeline
Clerk IV
CVPH
05.2024 - 10.2025Read More
Patient Care Specialist
MDR of CNY
09.2020 - 05.2024Read More
Radiology Scheduler
Upstate Orthopedics
10.2016 - 09.2020Read More
Patient Access Team Representative
CVPH Pulmonology
2025 - CurrentRead More
Champlain Valley BOCES
Certified Medical Administrative Assistant
Read More