Amy Bratkovic
Monmouth,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
1989
1989
years of post-secondary education
Work History
Customer Service Representative
AmeriCold Logistics
Monmouth, IL
03.2015 - Current
- Assisted customers with inquiries and provided accurate information on services.
- Managed order processing and tracked shipments through the logistics system.
- Resolved customer complaints and escalated issues to appropriate departments.
- Collaborated with team members to ensure timely delivery of products.
- Maintained detailed records of customer interactions in database systems.
- Educated customers on service offerings and best practices for usage.
- Trained new staff on customer service protocols and company policies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Monmouth High School
Monmouth , ILSkills
- Order processing
- Customer support
- Complaint resolution
- Billing procedures
- Staff training
- Problem solving
- Effective communication
- Team collaboration
- Attention to detail
- Process improvement
- Multitasking and organization
- Microsoft outlook
- Relationship building
- Tactful and diplomatic
- Clerical support
- Shipping and logistics
- Adaptability and flexibility
- Complaint handling
- Calm demeanor
- Decision-making
- Customer relations
- Microsoft Office Suite
- Positive and professional
- Active listening
Timeline
Customer Service Representative
AmeriCold Logistics
03.2015 - Current
Monmouth High School