Amy Brewer
FORT WORT,TX
Summary
Highly skilled insurance claims specialist adept at navigating complex claims processes and conducting thorough investigations to ensure equitable settlements. Demonstrated expertise in coordinating with legal teams, policyholders, and insurance companies to enhance claims management efficiency. Renowned for strong analytical abilities and clear communication skills that facilitate dispute resolution. Proven track record of streamlining claims processing procedures, resulting in improved customer satisfaction and timely resolutions. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Insurance Customer Service Representative
GoHealth
Olive Branch, MS
09.2024 - 02.2025
- Answered, screened, and processed a high volume of calls daily with a call management system and web-based communications, handling 300+ calls a day.
- Identified opportunities for process improvements based on customer feedback.
- Developed strong relationships with clients by providing exceptional customer service.
- Verified accuracy of customer data entered into the system.
- Advised customers on available coverage options that best fit their individual needs.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
Independent Insurance Adjuster Claims Specialist
Alacrity Solutions
Haslet , TX
05.2021 - 11.2023
- Almost 3 years working CAT Auto and TL Auto for State Farm as Claims Specialist
- Negotiated settlements with policyholders, claimants, and attorneys.
- Maintained organized records of claim activity and related documents.
- Investigated insurance claims to determine coverage and liability.
- Prepared detailed written reports of findings to document investigation results.
- Monitored claims activities to ensure timely resolution of disputes.
- Collaborated with underwriting staff to clarify coverage issues.
- Provided excellent customer service by promptly responding to inquiries.
- Ensured compliance with state regulations governing insurance industry practices.
- Participated in training and mentoring of new claims adjusters, sharing knowledge and expertise.
- Communicated effectively with policyholders, providing updates and explaining claim processes.
Child Nutrition Manager
Lewisville ISD
Haslet, TX
12.2018 - 08.2021
- Trained kitchen staff in proper food safety techniques, including sanitation practices and temperature control protocols.
- Maintained accurate documentation related to menu planning, ingredient sourcing, budgeting, and other key operations processes.
- Ensured compliance with federal regulations concerning child nutrition programs such as the National School Lunch Program.
- Worked closely with school principals and teachers on implementing nutrition education programs designed to promote healthy eating habits among students.
- Performed monthly inventory checks of all food items stored in the cafeteria kitchens, updating records as necessary.
- Oversaw daily child nutrition record-keeping for breakfast, lunch and snack meals.
Hairstylist
The California Cuts
Del Mar , CA
04.2014 - 10.2018
- Developed relationships with new clients through referrals from existing customers.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Greeted customers, answered phones and booked appointments.
- Pursued continuing education and training to stay up to date with new trends and techniques.
Education
High School Diploma -
Fred J Page HS
Franklin TN05-2004
Skills
- Complaint handling
- Insurance terminology
- Data entry
- Multi-tasking
- Time management abilities
- Active listening
- Detail-oriented
- Amazing customer service skills
- Compliance management
- Proficient in Microsoft Office, Outlook, and Excel
- Problem-solving
- Documentation and reporting
Timeline
Insurance Customer Service Representative
GoHealth
09.2024 - 02.2025
Independent Insurance Adjuster Claims Specialist
Alacrity Solutions
05.2021 - 11.2023
Child Nutrition Manager
Lewisville ISD
12.2018 - 08.2021
Hairstylist
The California Cuts
04.2014 - 10.2018
High School Diploma -
Fred J Page HS