Amy Broaddrick
Lexington,KY
Summary
Motivated and accomplished Physical Therapist and Healthcare Operations Leader with over 20 years of experience in home health and outpatient therapy, specializing in geriatric and senior living populations. Proven success in managing multi-site operations, leading large therapy teams, and maintaining exceptional quality of care. Skilled in relationship-building contract management, and providing outstanding customer service within fast-paced healthcare environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Area Director of Operations
EmpowerMe Wellness
Brentwood , MO
07.2021 - 10.2025
- Oversaw operations for 15-20 outpatient clinics in senior living communities with over 1 million dollars of gross profit.
- Managed 80-130 therapists to ensure clinical excellence and operational efficiency.
- Directed billing, payroll, and annual performance reviews to maintain financial integrity.
- Collaborated with executive leadership to enhance service quality and patient satisfaction.
- Supervised clinic operations including therapist scheduling and patient management.
- Led a multidisciplinary team to meet productivity and quality care standards.
- Fostered relationships with community partners and senior living administrators.
- Analyzed operational data to identify areas for process enhancement.
- Ensured compliance with applicable laws, regulations, standards, policies, procedures and guidelines within the area of operations.
- Developed and implemented strategies to improve operational efficiency and reduce costs.
Clinic Director
EmpowerMe Wellness
03.2021 - 07.2021
- Oversaw clinic operations and ensured compliance with healthcare regulations.
- Analyzed patient feedback to inform service improvements and operational strategies.
- Performed administrative duties such as preparing reports or completing paperwork related to billing or insurance claims.
- Provided exceptions physical therapy care to community residents.
- Closed out payroll and billing for clinic.
Team Leader
Rehab Care/Select Rehab
03.2020 - 03.2021
- Supervised daily operations of rehabilitation programs and staff activities to ensure efficiency.
- Coordinated patient care plans with multidisciplinary teams, promoting optimal recovery outcomes.
- Trained new staff on protocols and best practices in rehabilitation services for consistent care.
- Implemented quality control measures to elevate service delivery standards across programs.
- Developed individualized treatment plans addressing diverse patient needs and preferences.
- Conducted assessments to evaluate patient progress and adjust therapy strategies accordingly.
Physical Therapist
Rehab Care/Select Rehab
08.2018 - 03.2020
- Developed individualized treatment plans addressing diverse patient needs.
- Conducted assessments to evaluate patient progress and modify therapies accordingly.
- Educated patients on exercises and rehabilitation techniques for optimal recovery.
- Administered modalities including electrical stimulation, ultrasound, and thermal therapies to alleviate pain.
Physical Therapist
LHC Home health
06.2006 - 06.2018
- Collaborated with healthcare teams to coordinate comprehensive patient care.
- Monitored patient progress and adjusted treatment plans as necessary.
- Instructed patients in the use of assistive devices such as canes, walkers or wheelchairs for safe mobility within the home environment.
- Facilitated referrals for additional services such as occupational therapy or speech language pathology when appropriate.
- Attended interdisciplinary team meetings with other healthcare providers to ensure continuity of care.
- Performed physical therapy assessments on homebound patients to determine functional limitations and develop individualized treatment plans.
- Developed personalized exercise programs to improve patient strength and flexibility.
Education
Masters of Physical Therapy - Physical Therapy
University of Kentucky
Lexington, KY07.1997
Bachelor of Science - Physical Therapy
University of Kentucky
Lexington, KY 07.1997
Skills
- Operations management
- Financial analysis
- Regulatory compliance
- Data analysis
- Performance evaluation
- Patient care coordination
References
- Kathy Rice, OT, Clinic Director, EmpowerMe Wellness, 859-358-9686, Klr417@gmail.com
- Ashley Lynch, Ops Coordinator, EmpowerMe Wellness, 859-582-8536, Ashleynic32@yahoo.com
Personal Information
Title: PT, MSPT
Certification
- Physical Therapist
Timeline
Area Director of Operations
EmpowerMe Wellness
07.2021 - 10.2025
Clinic Director
EmpowerMe Wellness
03.2021 - 07.2021
Team Leader
Rehab Care/Select Rehab
03.2020 - 03.2021
Physical Therapist
Rehab Care/Select Rehab
08.2018 - 03.2020
Physical Therapist
LHC Home health
06.2006 - 06.2018
Masters of Physical Therapy - Physical Therapy
University of Kentucky
Bachelor of Science - Physical Therapy
University of Kentucky