Amy Brown
Middleboro,Massachusetts
Summary
Analytics-minded Catering Operations Director committed to delivering memorable events and menus. Polished professional fostering and cultivating lucrative relationships with clients, catering staff and other individuals. Experienced in large-scale events, as well as intimate gourmet dining and corporate settings. Friendly, punctual, enthusiastic team player with excellent communication skills and attention to detail.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Dining Room Manager
Hyannis Yacht Club
Hyannis, Massachusetts
09.2025 - Current
- Supervised dining staff, service standards, and floor coverage during club meal periods.
- Coordinated reservations, seating charts, and member greetings at Hyannis Yacht Club.
- Scheduled shifts and assigned duties for servers, hosts, and support staff.
- Resolved member concerns and service issues with professionalism and discretion.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
Food & Beverage Manager
Linchris Hotels/ Margaretville Resort Cape Cod
Hyannis, MA
09.2024 - 09.2025
- Maintained accurate records of daily transactions using point-of-sale systems.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
Food, Beverage & Retail Manager
Northgate Resorts/Cranberry Acres Jellystone Park
Carver, United States
06.2021 - 08.2024
- As the Food and Beverage Manager I oversee, manage all food and beverage operations at Cranberry Acres Jellystone Park
- This includes staff supervision, menu planning, inventory management, and ensuring customer satisfaction
- As the Retail Manager my goals are training, motivating, mentoring and providing feedback to store staff
- Ensuring high levels of customers satisfaction through excellent service.
Cashier, Clerk, Catering Coordinator
Lowes, USPS, Newport Experience
Wareham,Oak Bluffs,RI, MA
03.2020 - 06.2021
- These positions were during COVID.
Catering Manager
Guckenheimer
Boston, United States
01.2020 - 03.2020
- Managed the food and beverage provision for functions and events along with supervise catering and waiting staff at functions
- Plan menus in consultation with chefs along with organizing, leading and motivating the catering team
- Keep abreast of trends and developments in the industry, such as menus or trends in consumer tastes.
Catering Operations Manager
Patina Restaurant Group/ NEAQ
Boston, United States
05.2019 - 01.2020
- Manage a team of catering staff for successful execution of catering events also perform staff management, expense control, menu selection, food preparation and equipment rental to ensure profitable event
- Coordinate and manage catering operations to assure quality services and attend meetings on regular basis with catering team to discuss about new orders and issues
- I also provide leadership to team members on a catering operation at an event
- This is to ensure all things work according to plan, including making sure that ordered foods are supplied.
Catering Director
Aramark/ Regis College
Weston, MA
01.2018 - 05.2019
- As the catering director at Regis College I am responsible for the overall operation of the catering facility
- I assist the clients in planning their event along with finding service providers such as bar services and flowers
- This position requires me to well versed in professional communication with the aptitude to exercise discretion.
Catering Director
Thompson Dining Services
Raynham, United States
07.2015 - 01.2018
- In charge of the complete and total operation of the catering department at Depuy Synthes/JNJ
- This involves managing the catering department during events, dealing with necessary preparation before and after the event
- I worked directly with the clients to guarantee that the event is successful, follow up for comments and feedback after the event
- Oversee and manage the client relationship, uphold employee and vendor relations to operate a successful catering department.
Catering Coordinator
Thompson Dining Services
Raynham, United States
07.2009 - 07.2015
- Responsible for overseeing the Bistro that can accommodate @130 guests
- Breakfast, Lunch, Dinner, Cocktail Receptions Catering throughout the DI, this consists of fifteen classrooms along with many other meeting rooms in the main building.
Education
High School Diploma -
Blue Hills Regional Technical School
Canton, MABaking Degree -
Dunwoody College Of Technology
Minneapolis, MNSkills
- Catering
- Food and Beverage Operations
- Baking
- Weddings
- Inventory Management
- Ordering
- Contracts
- Equipment Rental
- Customer Service
- Staffing
- Punctual
- Team Player
- Payroll
- Customer Service Oriented
- Large-Scale Events
Certification
- ServSafe Certification October 2031
- TIPS Certified November 2028
Timeline
Dining Room Manager
Hyannis Yacht Club
09.2025 - Current
Food & Beverage Manager
Linchris Hotels/ Margaretville Resort Cape Cod
09.2024 - 09.2025
Food, Beverage & Retail Manager
Northgate Resorts/Cranberry Acres Jellystone Park
06.2021 - 08.2024
Cashier, Clerk, Catering Coordinator
Lowes, USPS, Newport Experience
03.2020 - 06.2021
Catering Manager
Guckenheimer
01.2020 - 03.2020
Catering Operations Manager
Patina Restaurant Group/ NEAQ
05.2019 - 01.2020
Catering Director
Aramark/ Regis College
01.2018 - 05.2019
Catering Director
Thompson Dining Services
07.2015 - 01.2018
Catering Coordinator
Thompson Dining Services
07.2009 - 07.2015
Baking Degree -
Dunwoody College Of Technology
High School Diploma -
Blue Hills Regional Technical School