Amy Bruno
Summerville,SC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Delivery Driver
Federal Express
Ladson, South Carolina
07.2025 - Current
- Delivered packages efficiently across designated routes using company vehicle.
- Handled customer inquiries and concerns professionally during delivery interactions.
- Maintained accurate logs of deliveries, mileage, and fuel usage daily.
- Assisted in training new drivers on route navigation and company procedures.
- Loaded and unloaded packages safely to ensure timely deliveries.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions.
- Navigated routes with relevant map programs and GPS systems.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Customer Service Representative
QuickConfirm.com Inc.
Hauppauge, New York
11.2017 - 08.2025
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, and email.
- Conducted regular follow-up calls with customers after resolving their issues.
Overnight Stocker
Target
Setauket, New York
06.2016 - 11.2017
- Stocked shelves with merchandise to ensure proper inventory levels.
- Organized backroom storage for efficient access to products.
- Monitored inventory for expiration dates and product quality.
- Maintained cleanliness and safety standards in work areas.
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Picked up boxes and related trash from sales floor.
- Checked shelves in department to determine replenishment needs.
- Assessed floor displays to restock merchandise.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Maintained an orderly appearance at all times throughout the store.
- Identified and quickly handled spill clean-up.
Store Manager
Hallmark
Hicksville, New York
10.2013 - 06.2016
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Trained and mentored associates to teach daily tasks and procedures.
- Delegated work to staff, setting priorities and goals.
Assistant Store Manager
Hallmark
Lake Grove, New York
06.2007 - 09.2013
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Supervised cash handling processes to ensure accuracy of transactions.
- Provided training to new employees on company policies and procedures.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Trained new employees on store policies, procedures and customer service standards.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Formed and sustained strategic relationships with clients.
Sales Associate
Hallmark
Lake Grove, Ny
09.2006 - 05.2007
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Demonstrated product features and benefits for customers' needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Recommended, selected and located merchandise based on customer desires.
Education
Bachelor of Arts - Child Study
St Joseph’s College
Patchogue, NY05-2007
Associate of Arts -
Suffolk County Community College
Selden, NY05-2005
Skills
- Customer service
- Complaint resolution
- Data entry
- Product knowledge
- Team leadership
- Time management
- Retail marketing
- Positive and professional
- Service upselling
- Relationship building
Timeline
Delivery Driver
Federal Express
07.2025 - Current
Customer Service Representative
QuickConfirm.com Inc.
11.2017 - 08.2025
Overnight Stocker
Target
06.2016 - 11.2017
Store Manager
Hallmark
10.2013 - 06.2016
Assistant Store Manager
Hallmark
06.2007 - 09.2013
Sales Associate
Hallmark
09.2006 - 05.2007
Bachelor of Arts - Child Study
St Joseph’s College
Associate of Arts -
Suffolk County Community College