AMY BRUSNAHAN
Bradenton,FL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
12
12
years of professional experience
Work History
Wellness Management/Sales/Front Desk Receptionist
Massage Envy
10.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Executive Assistant
Approved Roofing, LLC
01.2012 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Cook/Barista/Waitress
Hiking Hawaii
01.2018 - 10.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Senior Marketing Representative
A Perfect Event, SRQ.
01.2015 - 12.2017
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
- Conducted market research and analysis to identify consumer trends and preferences.
- Created and launched campaigns across digital and traditional channels to drive sales.
Education
High School Diploma -
New Smyrna Beach High School
New Smyrna Beach, FL07.1994
Skills
- Call Routing
- Spreadsheet Tracking
- Inventory Control
- File Organization
- Cash Handling
- Customer Service
- Front Office Management
- Project Management
- Complex Problem-Solving
Accomplishments
- Supervised team of 21 staff members.
Affiliations
- American Marketing Association
Timeline
Wellness Management/Sales/Front Desk Receptionist
Massage Envy
10.2022 - Current
Cook/Barista/Waitress
Hiking Hawaii
01.2018 - 10.2018
Senior Marketing Representative
A Perfect Event, SRQ.
01.2015 - 12.2017
Executive Assistant
Approved Roofing, LLC
01.2012 - Current
High School Diploma -
New Smyrna Beach High School