Amy Burrows
Eufaula,OK
Summary
Accomplished Insurance Agent and Class A CDL Driver with a proven track record at US Foods, adept in customer service and safe driving practices. Excelled in building client relationships and maintaining DOT compliance, demonstrating professionalism and a results-driven approach. Skilled in policy renewals and ensuring safety on the road, consistently meeting sales targets and safety standards.
Overview
16
16
years of professional experience
Work History
Insurance Agent
Odom's Insurance
09.2022 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Insurance Agent
State Farm
11.2020 - 09.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained high standards of customer service by building relationships with clients.
Class A CDL Driver
US Foods
08.2013 - 11.2020
- Demonstrated strong adaptability in navigating various weather conditions, road hazards, and traffic situations while maintaining safe operations at all times.
- Maintained a clean driving record through adherence to safety regulations and defensive driving techniques.
- Checked trailer hitch and secured attachments to tractor for optimal safety.
- Worked evening shift pulling doubles to necessary locations.
- Upheld strict compliance with all DOT regulations, including hours of service rules, weight restrictions, and vehicle inspections.
Payroll Specialist
US Foods
06.2008 - 08.2013
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
Education
Clinical Medical Assistant - Medical Assisting
Wright Business School
Oklahoma City, OK01.1994
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Life Insurance
- Safe Driving Practices
- Pretrip inspections
- Trailer Coupling and Uncoupling
- DOT Compliance
- Safe Driving
- Class A Commercial Driver's License
Timeline
Insurance Agent
Odom's Insurance
09.2022 - Current
Insurance Agent
State Farm
11.2020 - 09.2022
Class A CDL Driver
US Foods
08.2013 - 11.2020
Payroll Specialist
US Foods
06.2008 - 08.2013
Clinical Medical Assistant - Medical Assisting
Wright Business School
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