Amy Catalone
Syracuse,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Embassy Suites
East Syracuse, NY
01.2022 - Current
- Maintained clean and organized front desk areas to uphold polished company image.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enforced policies and procedures to increase efficiency.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Front Desk Agent
Craftsman
Fayetteville, NY
04.2022 - 12.2022
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Answered customer telephone calls promptly and appropriately handled needs.
- Night Audit
Front Desk Agent
Hotel Sklyer
Syracuse, NY
04.2019 - 03.2020
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Answered customer telephone calls promptly and appropriately handled needs.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Human Resource Management - Human Resources Management
Lemoyne
Syracuse, NY12.2025
No Degree - Medical Billing
Oswego County Boces
Mexico, NY05.2008
Associate of Business Administration - Business Administration
Cayuga County Community College
Auburn, NY05.2004
Skills
- Oral and written communications
- Bookkeeping
- Credit and cash payments
- File Management
- Guest Services
- Event Coordination
- Administrative Skills
- Hospitality service expertise
Timeline
Front Desk Agent
Craftsman
04.2022 - 12.2022
Front Desk Agent
Embassy Suites
01.2022 - Current
Front Desk Agent
Hotel Sklyer
04.2019 - 03.2020
Human Resource Management - Human Resources Management
Lemoyne
No Degree - Medical Billing
Oswego County Boces
Associate of Business Administration - Business Administration
Cayuga County Community College