Amy Clark
North Ridgeville,OH
Overview
13
13
years of professional experience
Work History
Department Manager
Walmart
Elyria And Ashland, Ohio
09.2015 - 09.2017
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Monitored daily sales figures to track trends in customer buying behavior.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
CPI
Lorain City Schools
Lorain, Ohio
09.2004 - 05.2017
- Certified in Crisis Prevention Intervention
- Worked closely with children and adults with severe behavior and multiple handicaps
- Able to de-escalate dangerous situations
- Able to follow multiple behavior plans and implement each plan as needs arise
Education
Associate of Applied Science - Information Technology Project Management
Ohio Business College
Elyria, OH03-2011
Skills
- Policy Development
- Cost Planning
- Team Supervision
- Performance Management
- QC
- Database Management
- Workflow Coordination
- Staff Management
- Customer Service
- Sales Reporting
- Operations Management
Timeline
Department Manager
Walmart
09.2015 - 09.2017
CPI
Lorain City Schools
09.2004 - 05.2017
Associate of Applied Science - Information Technology Project Management
Ohio Business College