Amy Cloud
Bromley,Kentucky
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Area Manager
Walmart Distribution
12.2020 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
Location Manager
North South Delivery
02.2020 - 10.2020
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Anticipated, resolved and prevented operating difficulties through successful policies.
- Built strong team through proactive recruitment and hiring strategies.
- Developed business plans covering use of materials, equipment safety and employee management.
Dispatcher
Hilltop Concrete Construction
05.2019 - 02.2020
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Driver Manager
DLI Logistics
08.2018 - 04.2019
- Coordinated with drivers to organize timely pickup and delivery.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Addressed driver communications and provided required data to drivers.
Account Manager
Dart Transit Company
10.2016 - 08.2018
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Education
Diploma - General Studies
Lynchburg-Clay High School
Lynchburg, OHQuality Control And Safety Technologies
Cincinnati Safety Council
Cincinnati, OHSkills
- Production Data Analysis
- Develop Policies
- Employee Retention
- DOT Safety
- Human Resources
- Recruiting
Timeline
Area Manager
Walmart Distribution
12.2020 - Current
Location Manager
North South Delivery
02.2020 - 10.2020
Dispatcher
Hilltop Concrete Construction
05.2019 - 02.2020
Driver Manager
DLI Logistics
08.2018 - 04.2019
Account Manager
Dart Transit Company
10.2016 - 08.2018
Diploma - General Studies
Lynchburg-Clay High School
Quality Control And Safety Technologies
Cincinnati Safety Council