Amy Cooper
Missouri City,TX
Summary
Multifaceted team member with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
11
11
years of professional experience
33
33
years of post-secondary education
Work History
Sales Expert
Samsung Experience Store
01.2019 - 07.2022
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Created and implemented sales strategies to successfully meet company targets.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Drove team revenue totals by bringing in top sales numbers.
- Motivated and trained [Number] team members to meet and exceed sales goals through positive reinforcement.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
customer service, Assistant Manager
Samuels Fine Jewelry
02.2018 - 10.2018
- EXPERIENCE
- Seeking career opportunity that maximizes use of, skills, leadership, and experience
- A career choice that optimizes teamwork and efficiency while continuing to serve customers.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Monitored security and handled incidents calmly.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
09.2017 - 02.2018
- Open/Close Store, Scheduling, Day- to-day sales goals
- Meet and Greet guests with enthusiasm and excitement
- Knowledge of inventory and jewelry to educate and inform guests
- Build relationships with customers that translates into repeat visits and referrals
- Cashier,
- Maintain Inventory and Store
- Appearance
- Guarantee savings and excellent customer service with lower rates on electricity
- Maintain knowledge of multiple carriers and compare with confidence to customers
- Superior product knowledge to convey accurate information to possible customers
- Assist customers in selecting an electric plan to maximize savings
- Guarantee savings and excellent customer service with lower rates on electricity
- Maintain knowledge of multiple carriers and compare with confidence to customers
- Superior product knowledge to convey accurate information to possible customers
- Assist customers in selecting an electric plan to maximize savings.
Saleswoman
Sam’s South Rice
05.2014 - 11.2015
Receptionist
Savitz Field
01.2008 - 03.2013
Education
Associate of Arts - Front Office Billing And Coding
Florida Career College - Houston
Houston, TX12.2022
High School Diploma -
Sharpstown High School
Houston, TX 08.1986 - 05.2019
Skills
- Customer Loyalty
- Customer Feedback
- Information Updates
- Customer Service and Assistance
- Schedule Coordination
- Customer Engagement
- Sales Proficiency
- Customer Experience Improvement
- Schedule Management
- Financial Transactions
Timeline
Sales Expert
Samsung Experience Store
01.2019 - 07.2022
customer service, Assistant Manager
Samuels Fine Jewelry
02.2018 - 10.2018
09.2017 - 02.2018
Saleswoman
Sam’s South Rice
05.2014 - 11.2015
Receptionist
Savitz Field
01.2008 - 03.2013
High School Diploma -
Sharpstown High School
08.1986 - 05.2019
Associate of Arts - Front Office Billing And Coding
Florida Career College - Houston
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