Amy Davidson Lombardo
West Hartford,CT
Summary
Employee relations focused leader with over 20 years of experience in highly regulated healthcare and academic environments. Strong background in conflict resolution, investigations, compliance, and cross functional collaboration to manage complex interpersonal and operational challenges. Experienced in supporting performance management, enforcing policies, and maintaining structured processes in high accountability settings. Seeking to apply this experience within a Human Resources role focused on employee relations and organizational operations.
Overview
19
19
years of professional experience
Work History
Director of Social Services
Avon Health Center
Avon, CT
12.2025 - Current
- Oversee operations within a skilled nursing facility, supporting staff coordination, compliance, and resolution of complex interpersonal issues in a regulated environment
- Address complaints, grievances, and interpersonal conflicts, supporting resolution through structured communication and documentation
- Work with leadership and interdisciplinary teams to manage escalations, support performance related concerns, and maintain operational alignment
- Ensure compliance with state and federal standards through audits, documentation oversight, and consistent process adherence
- Provide guidance and oversight to staff, supporting day to day performance expectations and team coordination
Director of Social Services
Royal Health Rehabilitation and Nursing Facility
Westerly, RI
07.2023 - 12.2025
- Oversee operations within a 65 bed facility, managing staff coordination, compliance, and high volume workflows
- Lead investigations into complaints, grievances, and conflicts, ensuring resolution and policy adherence
- Partner with leadership to address performance concerns and maintain operational alignment
- Drive compliance through audits, documentation oversight, and process enforcement
Social Worker
Fairview
Groton, CT
09.2022 - 07.2023
- Managed intake and transition processes, ensuring documentation and compliance
- Collaborated across teams to support operations and resolve issues
- Maintained records and ensured adherence to organizational policies
- Resolved conflicts through structured communication and problem solving
Director of Social Services
Waterview Hills Rehabilitation and Nursing Facility
Purdys, NY
06.2018 - 02.2022
- Led departmental operations including staff oversight and adherence to policies
- Handled sensitive interpersonal situations requiring structured resolution and documentation
- Partnered with leadership and external agencies to maintain compliance
- Developed processes to improve coordination and reduce risk
Disabilities Counselor
Fordham University
Bronx, NY
07.2015 - 02.2018
- Managed accommodation processes in compliance with ADA requirements
- Acted as liaison between stakeholders and resolved issues
- Maintained documentation aligned with regulatory standards
Lead Social Worker
Wilton Meadows Health Care Center
Wilton, CT
10.2007 - 07.2015
- Coordinated services across teams to support operations
- Facilitated meetings and supported decision making
- Addressed concerns and supported resolution of issues
Education
Master of Science - Counseling
Pace University
Bachelor of Arts - Communications
University of Hartford
Skills
Employee Relations
Conflict Resolution and Mediation
Workplace Investigations
Regulatory Compliance
Performance Management
Policy Enforcement
Cross Functional Collaboration
Documentation and Audit Readiness
Timeline
Director of Social Services
Avon Health Center
12.2025 - Current
Director of Social Services
Royal Health Rehabilitation and Nursing Facility
07.2023 - 12.2025
Social Worker
Fairview
09.2022 - 07.2023
Director of Social Services
Waterview Hills Rehabilitation and Nursing Facility
06.2018 - 02.2022
Disabilities Counselor
Fordham University
07.2015 - 02.2018
Lead Social Worker
Wilton Meadows Health Care Center
10.2007 - 07.2015
Master of Science - Counseling
Pace University
Bachelor of Arts - Communications
University of Hartford