Amy Davis
Toccoa,GA
Summary
I am a very dedicated worker. I provide a comfortable atmosphere for myself and fellow coworkers. I enjoy challenges and excel under stressful situations. I am very dependable and willing to learn any new task that is required.
I also can handle multitasking at many levels.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Smitty's Spirits
Clayton, GA
02.2022 - 03.2026
- Coordinated daily operations and staff scheduling at Smitty's Spirits.
- Managed inventory to ensure optimal product availability for customers.
- Trained new employees on company policies and customer service standards.
- Conducted regular staff meetings to share updates and gather team feedback for improved collaboration.
- Implemented merchandising strategies that increased product visibility and engagement with customers.
- Monitored compliance with health and safety regulations during store operations.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints, ensuring a positive experience and fostering customer loyalty.
- Developed promotional materials to engage customers and drive sales.
Manager
Truett McConnell University
Cleveland, GA
01.2021 - 01.2022
- Coordinated training programs to elevate staff skills and knowledge, enhancing overall team capability.
- Implemented feedback mechanisms to assess and improve departmental processes.
- Collaborated with cross-functional teams to support university-wide initiatives and events.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies that improved customer satisfaction and loyalty through targeted initiatives.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to create actionable plans for service improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Managed staff schedules to ensure optimal coverage and support for students.
- Developed and maintained relationships with vendors to ensure quality service and supplies. by negotiating contracts and ensuring timely delivery of goods and services.
Work Comp Coordinator
Speciality Orthopaedics of Gainesville
Gainesville, GA
01.2016 - 01.2020
- Coordinated project schedules and resources for various initiatives.
- Managed documentation and maintained accurate records for ongoing projects.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Facilitated cross-departmental collaboration to achieve project goals effectively.
- Facilitated communication between different departments in order to resolve issues quickly.
- Implemented feedback mechanisms to enhance team performance and morale.
- Monitored project progress and provided updates to stakeholders.
- Ensured compliance with company policies and procedures related to project management activities.
- Resolved customer complaints in a timely manner while upholding company standards.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Assisted in developing training materials for new staff members.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Researched and prepared reports required by management or governmental agencies.
Education
High School Diploma -
Habersham Central High School
Mt. Airy06-1988
Skills
- Inventory management
- Staff scheduling
- Employee training
- Customer service
- Health and safety compliance
- Sound decision making
- Motivational leadership
- Team collaboration
- Effective communication
- Conflict resolution
- Stress management
- Professional integrity
Timeline
Assistant Manager
Smitty's Spirits
02.2022 - 03.2026
Manager
Truett McConnell University
01.2021 - 01.2022
Work Comp Coordinator
Speciality Orthopaedics of Gainesville
01.2016 - 01.2020
High School Diploma -
Habersham Central High School