Amy Davis
Livonia,MI
Summary
Experienced professional with 10 years in automotive and 4 years in IT, combining strong technical, problem-solving, and operational skills. Adaptable, results-driven, and experienced in troubleshooting, process improvement, and working with cross-functional teams
Overview
1
1
Certification
15
15
years of professional experience
Work History
Service Advisor
Rivian Service Center
Madison Heights
06.2024 - Current
- Monitored open repair orders for mobile service and service center teams to ensure timely resolution.
- Dispatched nightly work orders for mobile team, covering 40-60 jobs each night...
- Provided support to Rivian consumer customers, addressing inquiries and facilitating service solutions.
- Supported Amazon Rivian fleet operations for 1,000 vans across Metro Detroit.
- Collaborated with Amazon DSP teams to enhance transport communication and operational coordination.
Service Support Advisor
Rivian Automotive
12.2022 - 06.2024
- Delivered empathetic support and exceptional service to Rivian customers, troubleshooting issues and scheduling appointments.
- Generated accurate work orders and resolved escalated issues, fostering collaboration among Rivian's factory, service center, sales, and customer engagement teams.
- Achieved call volume targets while actively contributing to specialized teams and adapting to evolving company changes.
- Assisted escalations team by addressing customer issues and facilitating resolutions. by addressing customer concerns and facilitating resolutions. by addressing complex customer concerns
- Supported sales team during training activities and customer interactions for 8 months.
Service Advisor
Suburban Volkswagen of Farmington Hill / INFINITI of Troy
07.2020 - 03.2022
- Exceeded revenue targets and achieved high customer satisfaction scores, contributing to overall service department success.
- Ranked top seller of preventive maintenance solutions, facilitating improved communication and feedback between advisors and technicians to streamline service operations.
- Ranked top seller of preventive maintenance solutions, facilitating improved communication and feedback between advisors and technicians to streamline service operations.
Floating Service Advisor
Suburban Imports of Farmington Hills
09.2019 - 06.2020
- Managed warranty and technical requirements across Infiniti, Porsche, Volkswagen, Audi, Mazda, and Nissan dealerships.
- Developed strong relationships with management and technicians to facilitate seamless transitions between dealerships.
- Welcomed service guests at Suburban Imports and documented vehicle concerns.
- Wrote repair orders using dealership service drive procedures.
- Explained maintenance recommendations and estimates to customers.
Administration and Receptionist
Suburban INFINITI of Novi
04.2016 - 09.2019
- Directed incoming calls, welcomed guests, and addressed inquiries to ensure positive customer experiences at the dealership.
- Managed office inventory and handled daily deposits while processing title paperwork and repair orders to maintain operational efficiency.
- Updated vehicle inventory and pricing on website, performed data entry, and followed up with service customers to enhance customer engagement.
Hair Stylist
Salon Rehe
Ferndale
01.2012 - 01.2016
- Built a loyal client base in the first year by consistently exceeding customer expectations, resulting in excellent reviews and repeat business.
- Delivered diverse hair services, including cuts, coloring, and styling, enhancing client satisfaction and salon reputation.
- Consulted clients at Salon Rehe to align hair goals with personalized style recommendations, fostering trust and loyalty.
- Discussed hair goals and style preferences with clients during consultations at Salon Rehe.
- Recommended tailored hair care products and services, addressing individual client needs to improve hair health and maintenance.
Education
Associate in Liberal Arts -
Schoolcraft Community College
Livonia, MI01-2009
Skills
- Repair order management
- Service scheduling
- Warranty administration
- Customer relationship management
- Detail Oriented
- Organization and time management skills
- Problem-solving skills
- Adaptability
- Communication skills
Certification
L'Esprit Academy, Cosmetology license
Timeline
Service Advisor
Rivian Service Center
06.2024 - Current
Service Support Advisor
Rivian Automotive
12.2022 - 06.2024
Service Advisor
Suburban Volkswagen of Farmington Hill / INFINITI of Troy
07.2020 - 03.2022
Floating Service Advisor
Suburban Imports of Farmington Hills
09.2019 - 06.2020
Administration and Receptionist
Suburban INFINITI of Novi
04.2016 - 09.2019
Hair Stylist
Salon Rehe
01.2012 - 01.2016
Associate in Liberal Arts -
Schoolcraft Community College