Amy DeStefano
Naples,FL
Summary
Proactive operations manager known for exceptional team leadership and effective inventory control. Committed to maintaining high safety standards while delivering outstanding customer service. Prepared to implement best practices to streamline operations and boost team productivity.
Overview
28
28
years of professional experience
2
2
Certifications
Work History
Operations Manager
Metz Culinary Managment
Ave Maria , FL
07.2025 - Current
- Managed daily operations of food service programs and catering events.
- Coordinated staff schedules to ensure adequate coverage for all shifts.
- Implemented safety and sanitation procedures in compliance with health regulations.
- Trained new employees on operational standards and best practices for service.
- Monitored equipment maintenance schedules to ensure optimal functionality and safety.
- Built strong operational teams to meet process and production demands.
- Managed scheduling, training and inventory control.
Operations Manager
Aladdin Food Service
Ave Maria, FL
08.2020 - 07.2025
- Managed office supplies and inventory to ensure smooth operations.
- Developed filing systems to improve document organization and retrieval.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed daily operations of food service programs and catering events.
- Oversaw inventory management and procurement of food supplies and equipment.
- Assisted in developing menus that align with client preferences and dietary needs.
- Oversaw customer feedback processes to address concerns and enhance dining experience.
- Resolved customer complaints promptly in a professional manner.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Purchasing Manager
JW Marriott
Marco Island, Florida
09.2019 - 02.2020
- Managed vendor relationships to ensure timely delivery of quality products.
- Collaborated with departments to forecast purchasing needs and inventory levels.
- Trained staff on purchasing systems and best practices for efficiency.
- Monitored inventory levels to ensure adequate stock for production requirements.
- Received and inspected incoming shipments for accuracy and quality.
- Operated forklifts and pallet jacks to move inventory safely.
- Organized storage areas to maximize movement and minimize labor.
Beverage Manager
JW Marriott
Marco Island, Florida
09.2014 - 09.2019
- Managed beverage inventory for high-end events and daily operations.
- Ensured compliance with health and safety regulations in beverage service areas.
- Implemented cost-control measures to optimize beverage profitability without compromising quality.
- Maintained inventory of all wine, beer, spirits, and non-alcoholic beverages.
- Conducted training sessions for staff members on proper handling and service of alcohol drinks.
- Organized special events such as wine tastings or cocktail competitions.
- Researched emerging trends in the industry such as craft beers or specialty cocktails in order to stay current with changing consumer tastes.
- Negotiated contracts with distributors and vendors to secure discounts on purchases.
Sous Chef
JW Marriott
Marco Island, Florida
08.1998 - 09.2019
- Supervised kitchen staff to ensure efficient meal preparation and service.
- Maintained high standards of food safety and sanitation across all kitchen areas.
- Collaborated with front-of-house team to optimize guest satisfaction and service flow.
- Trained new culinary staff on techniques and restaurant protocols effectively.
- Created a positive work environment by encouraging teamwork among staff members.
- Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
- Coordinated ordering, receiving, storage, and distribution of food items.
- Collaborated with event coordinators to customize catering services.
- Created presentation styles for food that enhanced guest experiences.
- Inspected kitchens before and after each event to ensure cleanliness was maintained throughout the duration of a function.
Education
Culinary - Culinary Arts
Indiana University of Pennsylvania
Punxsutawney, PA07-1998
Skills
- Inventory management
- Scheduling coordination
- Food safety compliance
- Staff training
- Cost control
- Event planning
- Team building
- Problem solving
- Time management
- Financial management
- Data management
Certification
Food Safety
Timeline
Operations Manager
Metz Culinary Managment
07.2025 - Current
Operations Manager
Aladdin Food Service
08.2020 - 07.2025
Purchasing Manager
JW Marriott
09.2019 - 02.2020
Beverage Manager
JW Marriott
09.2014 - 09.2019
Sous Chef
JW Marriott
08.1998 - 09.2019
Culinary - Culinary Arts
Indiana University of Pennsylvania