Amy Dukaj
Warren
Summary
Friendly and motivated individual with experience across customer service, retail, and warehouse environments. Known for strong work ethic, adaptability, and a positive attitude. Seeking a stable workplace with opportunities for growth and development. Passionate about staying productive and bringing creativity and energy into everything I do.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Spirit Halloween
Chesterfield, MI
07.2025 - 11.2025
- Exceeded sales targets by $60K within the first 3 months through effective team coordination and customer engagement
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Managed high-volume shipments (100–300 boxes), independently unloading and organizing inventory while maintaining front-end coverage
- Coordinated staffing needs by communicating with upper management to ensure adequate labor for shipment processing (300–1500 items)
- Provided hands-on leadership in physically demanding tasks, including transporting and organizing 50+ lb materials during store setup and breakdown
- Delivered exceptional customer service, using strong product knowledge to upsell and ensure customer satisfaction
- Maintained high performance standards, earning a 4/5 rating from upper management
Store Manager
Spirit Halloween
Warren, MI
07.2024 - 11.2024
- Oversaw all aspects of store operations, including sales performance, customer service, inventory control, and team supervision
- Managed and coached staff to maintain moral, standards and efficient workflow
- Monitored inventory levels and coordinated ordering to ensure product availability
- Drove sales through strong customer engagement and upselling techniques
- Resolved customer issues promptly, ensuring a positive guest experience
Barista/Manager
BIGGBY COFFEE
Warren, MI
06.2023 - 11.2023
- I worked here full time as a manager/ barista
- Selected as part of the opening team, completed the training to ensurr the store opened properly
- Promoted to management within one month based on performance, reliability, and leadership ability
- Trained new staff on drink preparation, customer service, and store procedures
- Maintained and troubleshot espresso equipment, ensuring proper pulling and drink quality
Warehouse Stocker
Auto-Wares
Warren, MI
01.2024 - 09.2024
- Received and stocked pallets of automotive parts, organizing inventory into correct locations for efficient retrieval
- Processed returned items, accurately re-shelving products to maintain inventory accuracy
- Maintained a clean and organized workspace, supporting overall warehouse efficiency and safety
- Completed daily tasks ahead of schedule and took initiative to assist with additional duties, including cleaning and organization
Sales Associate
Spencer's
Roseville, MI
11.2024 - 07.2025
- Delivered high-quality customer service by assisting guests, upselling products, and having strong product knowledge to ensure complete customer satisfaction
Cashier/fruit specialist
Edible Arrangements
Warren, MI
05.2022 - 02.2024
- I worked as a cashier and I also dipped fruits and put together orders for customers.
Assistant Manager
Spirit Halloween
Center Line, MI
08.2023 - 11.2023
- I worked as an assistant manager/worked register/ stock etc. Helped alot in sales to help meet our daily and overall sale goals
Chipotle Crew Member
Chipotle Mexican Grill
11.2019 - 11.2021
- I was a crew member who learned all positions to become a manager. I mainly worked cash register and worked though out the whole pandemic.
Education
High school diploma - Upper secondary education
Center Line High School
05-2019
Skills
- Barista Experience
- Baking
- Restaurant experience
- Phone etiquette
- Teaching
- Warehouse experience
- Kitchen Experience
- Food Service
- Heavy lifting
- POS
- Hospitality
- Manager Experience
- Time management
- Customer service
- Schedule management
- Communication skills
- Sales
- Cash Handling
- Data entry
- Computer skills
- Upselling
- Organizational skills
- Retail Management
Certification
Driver's License
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Store Manager
Spirit Halloween
07.2025 - 11.2025
Sales Associate
Spencer's
11.2024 - 07.2025
Store Manager
Spirit Halloween
07.2024 - 11.2024
Warehouse Stocker
Auto-Wares
01.2024 - 09.2024
Assistant Manager
Spirit Halloween
08.2023 - 11.2023
Barista/Manager
BIGGBY COFFEE
06.2023 - 11.2023
Cashier/fruit specialist
Edible Arrangements
05.2022 - 02.2024
Chipotle Crew Member
Chipotle Mexican Grill
11.2019 - 11.2021
High school diploma - Upper secondary education
Center Line High School