- Outdoor Recreation
- Volunteering
- I participate in a variety of outdoor recreational activities
- Camping
- Embracing outdoor adventures such as sxs riding and hunting
Amy Farris
Grangeville,ID
Summary
Social Service Manager experienced in customer service and conflict resolution. Enhanced service delivery and fostered positive relationships with residents and families through effective team coordination and problem-solving skills. Delivered high-quality resident care and satisfaction by implementing comprehensive training and complaint resolution strategies.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Social Service Manager/Admissions Coordinator
Grangeville Health and Rehabilitation of Cascadia
Grangeville, ID
03.2020 - Current
- Implemented staff training programs to enhance service delivery and compliance standards.
- Coordinated multidisciplinary team meetings to streamline communication and improve care plans.
- Developed and enforced operational policies to align with healthcare regulations and best practices.
- Resolved customer complaints in a professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Worked closely with other facilities to coordinate admission into the facility in a timely manner.
Certified Activity Director
Advanced Health Care
Grangeville, ID
03.2017 - 03.2020
- Developed and implemented engaging activity programs for diverse resident needs.
- Coordinated daily recreational activities, ensuring participation and enjoyment among residents.
- Trained and mentored staff in best practices for resident engagement and activity facilitation.
- Collaborated with interdisciplinary teams to enhance overall resident well-being through tailored programming.
- Evaluated program effectiveness, making data-driven adjustments to improve participant satisfaction.
- Fostered partnerships with community organizations to expand resources and activity offerings for residents.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed a monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Designed a wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
- Worked with the nursing team to identify and document changes in patient mental acuity and physical abilities.
- Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
Certified Nursing Assistant
Grangeville Health and Rehabiliation
Grangeville, ID
03.2000 - 03.2017
- Provided direct patient care, including assistance with daily living activities and mobility support.
- Monitored vital signs, documenting changes and reporting to nursing staff for timely interventions.
- Assisted in maintaining a clean and safe environment for patients, adhering to infection control protocols.
- Collaborated with the healthcare team to develop individualized care plans based on patient needs and preferences.
- Trained new staff on best practices for patient care, enhancing team performance and service quality.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
High School Diploma -
Grangeville High School
GrangevilleSkills
- Customer service
- Team management
- Conflict resolution
- Documentation
- Quality assurance
- Team leadership
- Team collaboration
- Multitasking
- Workflow management
- Time management
- Goal oriented
- Team collaboration
- Reliable and responsible
- Positive attitude
- Trustworthy and honest
- Empathetic communication
Accomplishments
- Documented and resolved resident and family concerns which led to positive outcomes.
Certification
- Certified Nursing Assistant 01/10/1998 to Current
- Certified Activity Director 02/09/2017
Interests
Timeline
Social Service Manager/Admissions Coordinator
Grangeville Health and Rehabilitation of Cascadia
03.2020 - Current
Certified Activity Director
Advanced Health Care
03.2017 - 03.2020
Certified Nursing Assistant
Grangeville Health and Rehabiliation
03.2000 - 03.2017
High School Diploma -
Grangeville High School