Amy Faulkner
Independence,KY
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
22
22
years of professional experience
Work History
Store Manager
Harbor Freight Tools USA, Inc
05.2017 - Current
- Solved problems and resolved conflicts for team members and customers
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction
- Interviewed and hired prospective employees according to team needs
- Created and distributed training materials to staff members
- Established efficient inventory management system to maximize sales and reduce costs
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Created weekly work schedules to meet staffing needs while controlling labor costs
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded
- Stocked and organized products in storage spaces and retail shelves
- Evaluated customer feedback and complaints to locate weaknesses and improve service
Department Manager
Lowe's Home Improvement
09.2004 - 05.2017
- Responsible for creating schedules, processing payroll in Kronos based program
- Managed payroll while meeting financial goals
- Ordered product, handled complaints
- Trained, developed, and led associates to excel in the company
- Created clear action plans and validated the outcome
- Addressed all associate accountability, ability to have the difficult conversations
- Inventory processing, cash handling
- Recruiting, interviewing, hiring, terminating
- Demonstrated leadership in managing teams of up to 30 employees, utilizing effective problem-solving techniques
- Developed personal growth opportunities, empowering employees to produce results and meet goals
- Collaborated with staff to develop and carry out processes, resulting in improved performance
- Communicated plans and actions to meet departmental goals
- Successfully completed complex projects on time while maintaining high-quality standards, showcasing strong project management abilities
- Offered constructive feedback to team members, boosting overall job performance
- Delegated tasks, freeing up time to focus on higher-value activities
Veterinary Assistant
Town & Country Veterinary Hospital
08.2002 - 09.2004
- Assisted with animal surgeries
- Prepared the hospital deposit to be taken to the bank
- Handled patient charts
- Provided customer assistance to the owners by answering various questions and concerns
- Educated clients on proper care of pets and administering medication at home
- Conducted general maintenance of treatment room to keep equipment and machines clean and in operable condition
- Liaised with veterinarian to perform pre-surgical exams and assist during surgery
Education
High School Diploma -
Bluefield State University
Bluefield, WVSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Retail inventory management
- Team leadership and coaching
Accomplishments
- Recruited successful new managers within one year.
Timeline
Store Manager
Harbor Freight Tools USA, Inc
05.2017 - Current
Department Manager
Lowe's Home Improvement
09.2004 - 05.2017
Veterinary Assistant
Town & Country Veterinary Hospital
08.2002 - 09.2004
High School Diploma -
Bluefield State University
Similar Profiles
Kassidy GregoryKassidy Gregory
Sales Associate/Logistics Coordinator at Harbor Freight Tools USASales Associate/Logistics Coordinator at Harbor Freight Tools USA
Emily DeLeonEmily DeLeon
Retail Sales Supervisor at Harbor Freight Tools USARetail Sales Supervisor at Harbor Freight Tools USA
Danny Hoffman IIDanny Hoffman II
Sales Associate at Harbor Freight Tools USASales Associate at Harbor Freight Tools USA