Amy Feldmann
Greensboro,NC
Summary
Barista professional with strong background in managing coffee shop operations and leading teams to success. Skilled at maintaining high standards of customer service and operational efficiency. Valued for teamwork, adaptability, and results-driven approach. Known for effective communication and leadership abilities.
Overview
3
3
years of professional experience
Work History
Barista Shift Manager
Clutch Coffee Bar
Greensboro, NC
08.2022 - Current
- Improved beverage consistency across shifts by implementing standardized recipes and techniques for all baristas.
- Collaborated with other shift managers to identify areas of improvement in store operations, implementing changes as needed for optimal results.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Trained new employees in company policies, techniques, and customer service skills for consistent performance.
- Provided outstanding customer service, addressing concerns promptly and professionally to maintain brand reputation.
Waitress
Wicked Burgers, Tacos and Brews
Greensboro, NC
04.2022 - 08.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
Weaver Academy
Greensboro06-2022
Skills
- Health and safety compliance
- Cash handling accuracy
- Drink preparation
- Product upselling
- Food safety compliance
- Customer service
- Attention to detail
- Problem-solving abilities
- Reliability and punctuality
Timeline
Barista Shift Manager
Clutch Coffee Bar
08.2022 - Current
Waitress
Wicked Burgers, Tacos and Brews
04.2022 - 08.2022
High School Diploma -
Weaver Academy