Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Fiedler

Redford,MI

Summary

Well-qualified former Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with a solid understanding of delegation and instruction, teamwork, and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Rescue Dispatcher

Superior Ambulance
Southfield, MI
07.2019 - 07.2022
  • Received public emergency and non-emergency calls and aided in response prioritization to effectively dispatch EMS units while tracking data in real-time.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Automated document flow by ensuring call details, late logs, and response times were maintained with 100% accuracy.
  • Received a Civilian Citation from the city of Novi for life-saving measures while giving CPR instructions over the phone

Shift Supervisor

Sheetz
Huntington, WV
06.2012 - 06.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Balanced tills and completed end of shift deposits.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Enforced company policies and regulations with employees.

Graduate Assistant

Marshall University
Huntington, WV
08.2011 - 05.2013
  • Instructed undergraduate biology labs.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Directed students in performing and completing assigned tasks.
  • Liaised between faculty and students to answer questions and optimize faculty time.
  • Maintained laboratory operations, setting up and taking down all labs for week, performing inventory at conclusion of each semester.

Education

Bachelor of Science - Zoology

Michigan State University
East Lansing, MI
05.2010

Skills

  • Priority Management
  • Technically proficient
  • Effective Communication
  • Organization and Time Management
  • Judgment and Decision-Making
  • Customer Service
  • Self-Motivated
  • Employee Coaching and Motivation
  • Route Planning and Adjustment
  • Conflict Resolution

Certification


  • First Aid/CPR Certified
  • EMD - Emergency Medical Dispatch

Timeline

Rescue Dispatcher

Superior Ambulance
07.2019 - 07.2022

Shift Supervisor

Sheetz
06.2012 - 06.2019

Graduate Assistant

Marshall University
08.2011 - 05.2013

Bachelor of Science - Zoology

Michigan State University

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Amy Fiedler