Amy Finical
Houston,TX
Summary
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
19
19
years of professional experience
Work History
General Manager
Coach
04.2023 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Drove successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Developed and maintained relationships with customers and suppliers through account development.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Achieved 22% increase for Q2.
- Achieved quarter million in sales for month of December. Largest in store history.
- Achieving 8% increase over comp YTD.
Operations Manager
Victoria's Secret & PINK
08.2011 - 01.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Awarded Operations Manager (2016), #1 Loss Prevention Results in Region (2015), Awarded Platinum Store Award (2012/13)
- Optimized customer satisfaction and associate productivity resulting in a 4% P&L increase in an economic downturn; exceeded 14 straight quarterly sales bonuses from 2011-2015
District Manager
Forever 21
07.2005 - 08.2011
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Achieved zero HSE incidents with 50% travel across 4 states.
- Oversaw 21 stores with increase in District sales by 14%.
Education
BBA - Business Administration
Louisiana State University And A&M College
Baton Rouge, LASkills
- Staff Supervision
- P&L Management
- Project Management
- Workflow Planning
- Client Account Management
- Strategic Planning
- Business Administration
- Operations Management
Timeline
General Manager
Coach
04.2023 - Current
Operations Manager
Victoria's Secret & PINK
08.2011 - 01.2023
District Manager
Forever 21
07.2005 - 08.2011
BBA - Business Administration
Louisiana State University And A&M College