Amy Finical
Houston,TX
Summary
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
19
19
years of professional experience
Work History
General Manager
Coach
Houston, TX
04.2023 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Drove successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Developed and maintained relationships with customers and suppliers through account development.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Achieved 22% increase for Q2.
- Achieved quarter million in sales for month of December. Largest in store history.
- Achieving 8% increase over comp YTD.
Operations Manager
Victoria's Secret & PINK
Houston, TX
08.2011 - 01.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Awarded Operations Manager (2016), #1 Loss Prevention Results in Region (2015), Awarded Platinum Store Award (2012/13)
- Optimized customer satisfaction and associate productivity resulting in a 4% P&L increase in an economic downturn; exceeded 14 straight quarterly sales bonuses from 2011-2015
District Manager
Forever 21
Houston, TX
07.2005 - 08.2011
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Achieved zero HSE incidents with 50% travel across 4 states.
- Oversaw 21 stores with increase in District sales by 14%.
Education
BBA - Business Administration
Louisiana State University And A&M College
Baton Rouge, LASkills
- Staff Supervision
- P&L Management
- Project Management
- Workflow Planning
- Client Account Management
- Strategic Planning
- Business Administration
- Operations Management
Timeline
General Manager
Coach
04.2023 - Current
Operations Manager
Victoria's Secret & PINK
08.2011 - 01.2023
District Manager
Forever 21
07.2005 - 08.2011
BBA - Business Administration
Louisiana State University And A&M College