Amy Frigerio
Waterloo,NE
Summary
Accomplished Server Trainer at Johnny’s Italian Steakhouse, adept in effective time management and POS system proficiency. Excelled in mentoring new hires, enhancing dining experiences through expert food and beverage pairings, and elevating service standards. Proven track record in fostering high-volume dining efficiency and team member training, significantly improving service quality and customer satisfaction.
Overview
31
31
years of professional experience
Work History
Server Trainer
Johnny’s Italian Steakhouse
08.2009 - 10.2024
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Server
Romanos Macaroni Grill
02.1994 - 08.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Education
BAS - Teaching
Eastern Michigan University
Ypsilanti, MI05.2006
Skills
- Effective Time Management
- Safe Food Handling
- Menu Memorization
- Order Accuracy
- Upselling strategies
- High-volume dining
- Team Member Training
- POS System proficiency
- Cash Handling
- Server etiquette
Accomplishments
- Collaborated with team of 8 in the development of upselling stragies.
Timeline
Server Trainer
Johnny’s Italian Steakhouse
08.2009 - 10.2024
Server
Romanos Macaroni Grill
02.1994 - 08.2009
BAS - Teaching
Eastern Michigan University
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