Amy Garcia
Shepherd,MI
Summary
A self-motivated, reliable, and goal-oriented individual with rich management experience and a steadfast dedication to provide excellent customer service. Capable of speed and organization in a highly productive setting and works diligently to always act as a strong contributor within any organization. Looking to secure a challenging position that utilizes my education and skills; while allowing me the opportunity for professional growth.
Overview
1
1
Certification
Work History
Food & Beverage Supervisor
Soaring Eagle Waterpark And Hotel
Mt. Pleasant, MI
09 2020 - 07 2024
- Supervised daily operations of food and beverage outlets including; bar and restaurant, snack bar, and room service.
- Efficiently resolved guest complaints and concerns promptly and professionally.
- Assigned tasks and oversaw the direction of employees in order to maximize productivity and ensure guest satisfaction
- Developed and maintained exceptional customer service standards to ensure a positive guest experience.
- Coordinated with kitchen personnel to make certain orders were prepared and served in a timely manner.
- Participated in the recruitment, selection, recommendation for hire and training of all new front and back of house employees.
- Organized and supervised special events and private functions such as; parties and receptions, promotional events, and out-of-house catering events.
- Ensured that all administrative functions were performed accurately such as; cash handling, staff scheduling, guest reservations, & POS and Micros troubleshooting.
- Responsible for disciplinary processes of any insubordinate employees.
- Assisted in any position, as needed, in order to ensure a smooth and efficiently ran restaurant.
Restaurant Hostess/Server
Red Lobster
Mt. Pleasant, MI
01 2017 - 03 2020
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Cleaned dining and serving areas to ensure cleanliness and proper setup.
- Monitored dining room to ensure optimal guest experiences.
- Delivered exceptional, friendly and fast service.
- Answered questions about menu selections and made recommendations when requested.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Sales Cashier
The Store
Elm Hall, MI
06 2013 - 11 2016
- Verified and processed customer payments, including electronic payments, credit cards, debit cards, checks, and cash transactions.
- Accurately audited and balanced cash registers at the beginning and end of each shift.
- Followed all cash handling policies and procedures and maintained a high level of accuracy in cash handling and drawer reconciliation.
- Restocked shelves and ensured product displays were attractive and inviting.
- Maintained a clean and organized work environment to ensure customer comfort and safety.
- Opened and closed the store according to company procedures.
Education
Associates - Liberal Arts Major
06.2027
Diploma - General Studies
06.2006
Skills
- Team Leadership
- Critical Thinking
- Organization & Time Management
- Attention to Detail
- Conflict Resolution
- Strong Verbal & Written Communication
- Multi-Tasking
- Flexible & Adaptable
- POS & Micros Experience
- Microsoft Office
- Employee Training & Development
- Scheduling
- Administrative Skills
- Cash Handling
- Computer Data Entry
Certification
- ServSafe Food Protection Manager Certified, ANSI/CFP-American National Standards Institute-CFP, MI
- ServSafe Food Handler Certified, ANSI National Standards Institute, MI
- TIPS Certified, ANSI National Standards Institute, MI
- First-Aid & CPR Certified, American Red Cross, MI
References
Kati Gladding
Emergency Medical Technician
Mobile Medical Response
(989)824-6728
Katigladding11@gmail.com
Elaina Hernandez
General Manager
Nbakade Family Restaurant
(989)397-6830
Ehernandez@soaringeaglewaterpark.com
Christopher Lowell
Regional Pathway of Hope Coordinator
The Salvation Army
(989)763-3605
chlowell80@yahoo.com
Timeline
Food & Beverage Supervisor - Soaring Eagle Waterpark And Hotel
09 2020 - 07 2024
Restaurant Hostess/Server - Red Lobster
01 2017 - 03 2020
Sales Cashier - The Store
06 2013 - 11 2016
Saginaw Chippewa Tribal College - Associates, Liberal Arts Major
Alma High School - Diploma, General Studies