Amy Gingell
Cobleskill
Summary
Professional with strong background in dental office operations, adept at managing patient schedules, handling billing and insurance processes, and ensuring smooth front-office workflow. Known for fostering collaborative team environment and consistently achieving operational goals. Reliable and adaptable, with expertise in customer service, appointment coordination, and administrative tasks.
Overview
8
8
years of professional experience
Work History
Teller
First New York Federal Credit Union
Cobleskill, NY
05.2025 - Current
- Processed member transactions accurately and efficiently, ensuring compliance with credit union policies.
- Assisted members with account inquiries, providing exceptional customer service and support.
- Managed cash drawer, maintaining accurate records and balancing daily transactions.
Spark Driver
Walmart Stores,INC
Cobleskill, NY
07.2024 - Current
- Operated delivery vehicle to ensure timely and accurate customer order fulfillment.
- Managed route optimization to enhance delivery efficiency and reduce operational costs.
- Maintained communication with customers to provide updates on order status and address inquiries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Client Services Coordinator
BQ Tax & Accounting
Cobleskill, NY
03.2022 - 07.2024
- Operated computers programmed with accounting software to record, store, and analyze information
- Calculated, prepared, and issued invoices, account statements, and other financial statements
- Processed debits and credits to general ledger, using accounting software
- Answered telephones and give information to callers; Greeted visitors and handled their inquiries or directed them to appropriate persons
- Performed general office duties, such as filing, answering phones and emails, and handling routine inquiries
- Created, maintained, and entered information into databases
- Used computers for various applications, such as manufacturing software systems or Microsoft Office
- Operated office equipment, such as fax machines, copiers, or phone systems Set up and managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents
- Provided administrative support to tax professionals
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Contributed to the development of internal process improvements that led to more efficient service delivery and boosted client retention rates.
- Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
Front Office Receptionist
Cobleskill Dental Group
Cobleskill, NY
01.2020 - 05.2021
- Answer telephones and direct calls to appropriate staff; Operate office equipment
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Compile and record medical charts, reports, or correspondence
- Receive and route messages or documents, such as laboratory results, to appropriate staff
- Transmit correspondence or medical records by mail, e-mail, or fax
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
- Perform bookkeeping duties; Receive payment and record receipts for services
- Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders
- Complete insurance or other claim forms
- Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records
Chiropractic Assistant
Adamec Chiropractic
Schenectady
10.2019 - 01.2020
Chiropractic Assistant
Progressive Chiropractic
Cobleskill, NY
03.2019 - 10.2019
Front Office Receptionist
Catholic Charities USA
Cobleskill, NY
09.2018 - 06.2019
Education
A.A.S - Early Childhood Education
SUNY Cobleskill
Cobleskill, NY05-1998
2 Year Certificate - Early Childhood Education
Schoharie Vocational Center - BOCES
Schoharie, NY06-1996
Skills
Effective Communication
Excellent Customer Service
Ability to Multitask
Highly Organized
Scheduling
QuickBooks
Team building
File management
Database management
Teamwork and collaboration
Professionalskills
Operated computers programmed with accounting software to record, store, and analyze information., Calculated, prepared, and issued invoices, account statements, and other financial statements., Processed debits and credits to the general ledger, using accounting software., Answered telephones and gave information to callers; Greeted visitors and handled their inquiries or directed them to the appropriate persons., Performed general office duties, such as filing, answering phones and emails, and handling routine inquiries., Created, maintained, and entered information into databases., Used computers for various applications, such as manufacturing software systems or Microsoft Office., Operated office equipment, such as fax machines, copiers, or phone systems., Set up and managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents., Provided administrative support to tax professionals., Answered telephones and directed calls to appropriate staff; Operated office equipment., Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations., Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff., Compiled and recorded medical charts, reports, or correspondence., Received and routed messages or documents, such as laboratory results, to appropriate staff., Transmitted correspondence or medical records by mail, e-mail, or fax., Performed various clerical or administrative functions, such as ordering and maintaining an inventory of supplies., Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms., Performed bookkeeping duties; Received payment and recorded receipts for services., Scheduled tests or procedures for patients, such as lab work or x-rays, based on physician orders., Completed insurance or other claim forms., Transcribed recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
Timeline
Teller
First New York Federal Credit Union
05.2025 - Current
Spark Driver
Walmart Stores,INC
07.2024 - Current
Client Services Coordinator
BQ Tax & Accounting
03.2022 - 07.2024
Front Office Receptionist
Cobleskill Dental Group
01.2020 - 05.2021
Chiropractic Assistant
Adamec Chiropractic
10.2019 - 01.2020
Chiropractic Assistant
Progressive Chiropractic
03.2019 - 10.2019
Front Office Receptionist
Catholic Charities USA
09.2018 - 06.2019
2 Year Certificate - Early Childhood Education
Schoharie Vocational Center - BOCES
A.A.S - Early Childhood Education
SUNY Cobleskill