Amy Graves
Newport,PA
Summary
Dynamic Cake Decorator with a proven track record at Walmart, excelling in custom cake consultations and delivering visually stunning designs. Renowned for exceptional customer service and attention to detail, I fostered a loyal clientele while ensuring food safety compliance and quality control. Committed to innovation, I consistently exceeded customer expectations.
Overview
23
23
years of professional experience
Work History
Cake Decorator
Walmart
06.2002 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
- Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
- Kept up with trends in cake design, incorporating modern styles into bakery's offerings.
- Increased repeat business by consistently delivering cakes that exceeded customer expectations.
- Contributed to positive working environment by offering support and guidance to new team members.
- Managed inventory of decorating supplies, preventing shortages during peak seasons.
- Replenished bakery items in display cases.
Education
Diploma -
Susquenita High School
Duncannon, PA06.2000
Skills
- Cake decoration
- Food handling safety
- Precise Hand-eye coordination
- Custom cake consultations
- Strong communication skills
- Food safety compliance
- Stock rotation
- Visual merchandising
- Quality control
- Hospitality and accommodation
- Attention to detail
- Reliable and responsible
- Team cooperation
- Customer service
- Critical thinking
- Supply ordering
- Clear communication
- Inventory maintenance
Timeline
Cake Decorator
Walmart
06.2002 - Current
Diploma -
Susquenita High School
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