Amy E. Hartz
Tinton Falls,NJ
Summary
Dynamic Training Store Manager at Sally Beauty Holdings Inc. with a proven track record in enhancing customer engagement and fostering team collaboration. Successfully improved employee retention through innovative training programs and mentoring. Skilled in store operations and coaching, driving operational efficiency while maintaining brand standards and compliance.
Professional with strong leadership skills and background in retail management. Proven track record in team collaboration, customer service, and operational efficiency. Adept at training staff, managing inventory, and driving sales. Known for adaptability and delivering consistent results in dynamic environment.
Overview
31
31
years of professional experience
Work History
Training Store Manager
Sally Beauty Holdings Inc.
08.1994 - Current
- Onboarded high level management, including Regional Director, District Manager, Area Manager, and Human Resource Business Partner.
- Aid in the assimilation of new leadership.
- Create a Can Do and inclusive work environment.
- Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction.
- Improved employee retention by implementing comprehensive training programs and robust performance management systems.
- Enhanced customer experience by delivering exceptional service levels, addressing concerns promptly, and resolving issues effectively.
- Championed the adoption of new technologies and tools within the store environment, enhancing operational efficiency and improving overall business performance.
- Mentored junior staff members by providing valuable guidance on career growth opportunities within the organization.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Maintained strict adherence to company policies and procedures, ensuring compliance with all relevant regulations while upholding brand standards at all times.
- Collaborated with district managers on initiatives aimed at driving overall regional success through improvements in individual store KPIs.
Education
Elementary Education
Brookdale Community College
Lincroft, NJSkills
- Customer engagement
- Store operations
- Team building
- Coaching
- Staff scheduling
- Employee coaching
- Loss prevention
- Manager training
- Store leadership
- Teamwork
- Problem-solving abilities
Timeline
Training Store Manager
Sally Beauty Holdings Inc.
08.1994 - Current
Elementary Education
Brookdale Community College
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