Amy Hawkins
Forney,TX
Summary
Skilled at working quickly to manage goals or given tasks. Talented multitasker and problem-solver able to learn quickly and efficiently. Familiar with medical terminology and office procedures. Pleasant personality and know how to treat people with respect. Persuasive professional with expertise in outbound cold calling. Approaches every call with fresh mindset and tenacity to reach even toughest customers.
Overview
12
12
years of professional experience
Work History
Requester Outreach Representative
HealthMark Group
Dallas, TX
11.2021 - Current
- Communicated complex technical information in user-friendly ways to both technical and non-technical customers.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Composed business correspondences for supervisors, managers and other professionals.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Analyzed data from previous emails to predict potential customer service issues.
- Composed grammatically correct, clear and concise email responses to reflect company tone and style.
- Handled high-level of emails/calls
Lash Consultant
Amazing Lash Studio
Rockwall, TX
03.2021 - 11.2021
- Collaborated with team to consistently exceed sales quotas and maximize customer satisfaction.
- Handled fast-paced store and telephone customer inquiries to offer information and sell products.
- Used downtime effectively to keep store clean and products stocked.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Prepared guests' treatment paperwork and accurately managed payments to keep records current.
- Recommended styles and treatments based on clients' needs and appearances.
- Resolved any complaints or issues promptly while maintaining a positive attitude.
- Assisted receptionist by answering phones, scheduling appointments and collecting payments.
Medical Receptionist
Orthopedic Specialists Of Dallas
Rockwall, TX
01.2021 - 03.2021
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Prepared and sent financial statements to support bookkeeping functions.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Checked patients in and out for appointments and collected co-payments.
Care Management Coordinator
Encompass Home Health & Hospice
Dallas, TX
05.2020 - 01.2021
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
- Handled all delegated tasks, including meeting call quota and reaching out to patients in a timely matter.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Participated actively in brainstorming sessions aimed at generating innovative ideas for improving cold call process effectiveness and efficiency.
- Demonstrated excellent verbal and written communication skills while interacting with customers over the phone and email.
Morning Shift Manager
Braum's Inc
Rockwall, TX
06.2013 - 05.2020
- Processed accurate sales transactions, including cash, debit and credit.
- Greeted customers and provided answers to menu and nutrition information inquiries.
- Maintained cleanliness and organization in all areas of the establishment, including kitchen and restrooms.
- Demonstrated continuous knowledge of menu and service offerings, including promotional products and flavors.
- Communicated with management and coworkers to inform of any obstacles or changes.
- Bussed, cleared, cleaned and set tables in quiet and efficient manner.
- Documented receipts, employee hours and inventory movements.
- Managed and mentored [10] staff members a shift.
- Cross-trained in every store role to maximize operational knowledge.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Education
High School Diploma -
North Forney High School
Forney, TX2017
Oklahoma Baptist University
Shawnee, OKSome College (No Degree) - Nursing
Arizona College For Allied Health
Dallas, TXSkills
- Outgoing and energetic
- Efficient precision
- Attention to detail
- Opening and closing procedures
- Stock organization
- Schedule management
- Records management
- Time management
- Friendly, positive attitude
- Customer service
- Front desk management
- Clear communication
Timeline
Requester Outreach Representative
HealthMark Group
11.2021 - Current
Lash Consultant
Amazing Lash Studio
03.2021 - 11.2021
Medical Receptionist
Orthopedic Specialists Of Dallas
01.2021 - 03.2021
Care Management Coordinator
Encompass Home Health & Hospice
05.2020 - 01.2021
Morning Shift Manager
Braum's Inc
06.2013 - 05.2020
High School Diploma -
North Forney High School
Oklahoma Baptist University
Some College (No Degree) - Nursing
Arizona College For Allied Health