Amy Haynes
Las Vegas
Summary
Dynamic professional with extensive experience in customer service and workflow management. Proven ability to enhance operational efficiency and foster teamwork, while expertly managing cash register operations and resolving customer issues. Recognized for cultivating positive relationships and improving performance metrics.
Overview
15
15
years of professional experience
Work History
Front End Supervisor
HyVee Foods
02.2022 - 01.2025
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
Housekeeping Supervisor
Arizona Charlies Decatur
03.2018 - 01.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Lead Server
Bent Creek Golf Course
03.2010 - 01.2018
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Highschool Graduate -
Central Highschool
Minneapolis, MN1997
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
Timeline
Front End Supervisor
HyVee Foods
02.2022 - 01.2025
Housekeeping Supervisor
Arizona Charlies Decatur
03.2018 - 01.2022
Lead Server
Bent Creek Golf Course
03.2010 - 01.2018
Highschool Graduate -
Central Highschool
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