Amy Heller
Lansing,MI
Summary
Motivated team player with engaging personality and flexible approach. Creating enjoyable experiences for both the company and customer by being upbeat, friendly and anticipating their needs.
Overview
5
5
years of professional experience
Work History
Receptionist
Liberty Coin Service
03.2021 - 09.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Organized, maintained and updated information in computer databases.
Customer Service Representative
Gigi's Cupcakes
08.2018 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Shift Leader/Team Member
Sir Pizza
05.2018 - 03.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints/issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to drive company success.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
No Degree - Human Biology
Michigan State University
East Lansing, MINo Degree - Digital Media
Lansing Community College
Lansing, MISkills
- Service-Oriented Mindset
- Professional Demeanor
- Team Leadership
- Clerical Support
- Customer Relations
- Telephone Skills
- Consultative Sales
- Cash Handling
Timeline
Receptionist
Liberty Coin Service
03.2021 - 09.2023
Customer Service Representative
Gigi's Cupcakes
08.2018 - 03.2021
Shift Leader/Team Member
Sir Pizza
05.2018 - 03.2021
No Degree - Human Biology
Michigan State University
No Degree - Digital Media
Lansing Community College