Amy Heller
Cresco,Pennsylvania
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Red Robin. Proven ability to enhance guest engagement and satisfaction through attentive service and effective multitasking. Experienced in cash handling and training new hires, contributing to a collaborative team environment that drives performance improvement.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
19
19
years of professional experience
Work History
Server
Red Robin
Stroudsburg, PA
05.2007 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest.
- Managed high-volume service efficiently, preserving guest relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Customer Service Representative
E.S.S.A. Bank & Trust
Tannersville, PA: Blakeslee, PA: Mountainhome, PA
06.2009 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Education
Certificate Of Technical Studies - Computer Networking
Lehigh Valley College
Center Valley, PA03.2004
High School Diploma - General Studies
William Allen High School
Allentown, PA06.2002
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Responsible beverage service
- Performance improvement
Timeline
Customer Service Representative
E.S.S.A. Bank & Trust
06.2009 - 06.2021
Server
Red Robin
05.2007 - Current
Certificate Of Technical Studies - Computer Networking
Lehigh Valley College
High School Diploma - General Studies
William Allen High School