Amy Hester
Athens,Alabama
Summary
Knowledgeable, experienced and efficient banker equipped to manage and lead staff while providing excellent member service. Driven to promote products and services, answer questions and solve problems in a timely manner. Seeks to satisfy members/customers and maintain high productivity. Excellent communicator with attention to detail. Upbeat personality while motivating others to do their best. I am looking to use my knowledge and skills to help build member/customer relationships while enhancing the company’s productivity and reputation.
Overview
19
19
years of professional experience
Work History
Branch Manager
Listerhill Credit Union
Athens, Alabama
08.2021 - Current
- Continuously monitoring branch performance against key performance indicators, taking corrective actions as needed to ensure objectives are met or exceeded.
- Maintain friendly and professional customer interactions.
- Improving customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Processing loan applications while working with underwriters to find ways to approve loans.
- Completion of Wildsparq Leadership Program
Assistant Branch Manager/Loan officer
North Alabama Educators Credit Union
01.2019 - Current
- Processing and approving loans, Managing staff, Interviewing employees for branch/Employee evaluation, Sales of Gap/Extended warranty, Credit Life & Disability insurance, Processing title applications, Breast cancer committee/Community outreach, Notary services, Critical thinking to enhance loan volume
Head Teller/MSR
North Alabama Educators Credit Union
01.2014 - 01.2019
- Manage front line, Open/close accounts, Opening IRA/CD accounts, Balance ATM, Balance vault, Order Brinks money, Audit teller drawers/Vault/ATM, Processing payroll cards, Visa Gift Cards, Debit card disputes
Teller/Back up MSR
North Alabama Educators Credit Union
09.2006 - 01.2014
- Deposits/Withdrawals, Money orders, Balance cash drawer, Wire transfers
Education
Collinwood High School
Collinwood, Tn05.2000
Skills
- Member service
- Management
- Conflict resolution
- Team work
- Problem solving
- Organization
- Motivating
- Communication
Timeline
Branch Manager
Listerhill Credit Union
08.2021 - Current
Assistant Branch Manager/Loan officer
North Alabama Educators Credit Union
01.2019 - Current
Head Teller/MSR
North Alabama Educators Credit Union
01.2014 - 01.2019
Teller/Back up MSR
North Alabama Educators Credit Union
09.2006 - 01.2014
Collinwood High School