Laura Hayes
Jackson,MI
Summary
Seasoned professional with over 30 years of experience in financial lending and credit union management, specializing in mortgage lending and real estate transactions. Expertise in leadership, member relations, and ensuring compliance while consistently delivering high levels of membership satisfaction.
Overview
35
35
years of professional experience
Work History
Branch Manager
Aeroquip Credit Union
Jackson, MI
01.1997 - Current
- Supervise daily branch operations, ensuring compliance with financial regulations, organizational policies, and member service standards while maintaining a focus on business growth and operational efficiency.
- Evaluate and process real estate loan applications, ensuring compliance with industry regulations and offering tailored financing options to members.
- Review and process mortgage-related documents, including deeds of trust, mortgage agreements, and title reports, to ensure accuracy and completeness before closing, aligning with legal requirements.
- Provide training and mentorship to branch staff on real estate transactions, title review, and mortgage lending processes, fostering an environment of continuous learning and professional development.
Mortgage Loan Originator
Homestead Savings Bank
Albion, MI
01.1998 - 08.1999
- Worked with underwriters to fix application problems and resolve issues
- Analyzed customers financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to customers.
Mortgage Loan Officer
Consumers Power Employee Federal Credit Union
Jackson, MI
05.1990 - 10.1994
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Worked closely with attorney offices in scheduling and funding of real estate transactions.
Skills
- Excellent work ethic
- Attention to detail
- Member service
- Conflict resolution
- Regulatory compliance
- Branch operations management
- Decision-making
- Consumer and Real Estate Lending
Timeline
Mortgage Loan Originator
Homestead Savings Bank
01.1998 - 08.1999
Branch Manager
Aeroquip Credit Union
01.1997 - Current
Mortgage Loan Officer
Consumers Power Employee Federal Credit Union
05.1990 - 10.1994