Amy Heuman

• Revised and maintained master calendar for client appointments.
• Drafted and typed grammatically correct office memos.

• Physically and verbally interacted with students to engage individuals and groups throughout day.
• Conducted special assessments and tutoring sessions to support individual student needs.

• Registered approximately 50 patients per day adhering to HIPPA guidelines and pandemic protocols.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.

• Assisted approximately 75 customers each day with product questions.
• Answered customer questions through social media platforms and Department Store inquiries.
• Assisted with supervisor calls from escalated callers.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Reviewed account and service histories to identify trends and issues.
• Documented conversations with customers to track requests, problems and solutions.
• Trained 3 new employees each month in procedures and policies in order to maximize team performance.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Heuman

• Performed in-person application process for LIHEAP for for Sangamon County Community Resources. (3 Years)
• Performed various clerical duties for AFSCME such as entering grievance forms, scanning documents, filing, rally preparations.