Summary
Work History
Education
Skills
Timeline
Generic

Amy Hixon

Cleveland,TN

Summary

Accomplished Medical Assistant with a proven track record, adept in HIPAA compliance and patient-focused care. Excelled in enhancing clinic efficiency and patient satisfaction through meticulous record-keeping and compassionate communication. Skilled in medical billing and fostering patient relations, contributing to a 20% increase in clinic efficiency. All skills as a Medical Assistant such as vital signs, phlebotomy, injections, charting, pre-op and post-op care, assisted with outpatient procedures as well as insurance and billing.

Work History

Medical Assistant

Surgical Specialists
Cleveland, TN
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning of records.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Enhanced patient care by meticulously recording vital signs and symptoms.
  • Obtained and documented patient medical history, vital signs, medications and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Pre-op and post-op care and instructions.
  • Obtained all images and labs prior to appointment.

Medical Assistant

Columbus Cardiovascular Surgery
Columbus, GA
  • Vital signs
  • EKG
  • Pre-op and Post-op care
  • Assisted with outpatient procedures
  • Scheduled appointments
  • Insurance and billing
  • Pre certifications
  • Overall patient care and communication with surgeons
  • Sterilization of instruments
  • Scheduled surgeries with the hospital

Medical Assistant

Jose Lopez-Lago MD Cardiologist
Columbus, GA
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints.
  • Completed EKGs and other tests based on patient complaints.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.

Customer Service Representative

BC/BS of GA
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Worked Medical, Dental and Pharmacy lines.

Assistant Laboratory Manager

Doctors Laboratory Inc.
Columbus, GA
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized lab environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Phlebotomy
  • Drug screen testing

Billing Specialist

Cardiovascular Disease Specialists
Columbus, GA
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Maintained detailed records of each account's payment history, providing easy access to information for audit and analysis purposes.
  • Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
  • Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
  • Managed monthly billing cycles to ensure timely issuance of invoices and statements.
  • Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
  • Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
  • Optimized payment collection times by implementing effective follow-up strategies with clients.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Monitored outstanding invoices and performed collections.
  • Generated monthly billing and posting reports for management review.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Scheduled Nuclear Medicine Stress Tests, Echocardiograms and Pacemaker checks.
  • Performed EKGs and phlebotomy.

Education

Microbiology And Psychology -

Columbus State University
Columbus, GA

CNA - CNA

Life Care Center
Cleveland, TN
1995

Bachelor Of Music Education -

Lee University
Cleveland, TN

High School Diploma -

Cleveland High School
Cleveland, TN
05.1989

Skills

  • Patient scheduling
  • Medical terminology
  • Vital signs monitoring
  • Direct patient care
  • Clinical documentation
  • Phlebotomy
  • Procedure assistance
  • CPR
  • Specimens collection and processing
  • Patient assessment
  • Insurance verification
  • Medical supply inventory
  • Equipment sterilization
  • Prioritizing stat orders
  • Payment collection
  • Medical billing and coding

Timeline

Medical Assistant

Surgical Specialists

Medical Assistant

Columbus Cardiovascular Surgery

Medical Assistant

Jose Lopez-Lago MD Cardiologist

Customer Service Representative

BC/BS of GA

Assistant Laboratory Manager

Doctors Laboratory Inc.

Billing Specialist

Cardiovascular Disease Specialists

Microbiology And Psychology -

Columbus State University

CNA - CNA

Life Care Center

Bachelor Of Music Education -

Lee University

High School Diploma -

Cleveland High School

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Amy Hixon