Amy Ho

• Scheduled patient appointments using electronic health record systems.
• Managed patient check-ins and check-outs efficiently each day.
• Handled patient inquiries via phone and in-person with professionalism.
• Coordinated communication between patients and healthcare providers effectively.
• Supported office staff with administrative tasks to ensure smooth operations.
• Answered incoming calls, responding to inquiries from patients and other medical offices.

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• Scheduled patient appointments using electronic health record systems.
• Managed patient check-ins and check-outs efficiently each day.
• Handled patient inquiries via phone and in-person with professionalism.
• Processed insurance claims accurately and facilitated payment collections.
• Supported office staff with administrative tasks to ensure smooth operations.
• Answered incoming calls, responding to inquiries from patients and other medical offices.
• Checked patients in and out for appointments and collected co-payments.
• Called patients to confirm scheduled appointments and obtain additional details.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

• Provided information on tour packages and local attractions to clients.
• Managed bookings and reservations for various tour services efficiently.
• Coordinated with tour guides to ensure smooth daily operations.
• Promoted special offers and upsell additional services to enhance customer experience.
• Assisted customers with inquiries and resolved booking issues promptly.

• Processed customer transactions efficiently and accurately at busy retail establishment.
• Assisted customers with inquiries and product selections in a friendly manner.
• Maintained clean and organized checkout area for optimal customer experience.
• Trained new cashiers on register operations and customer service standards.
• Resolved customer complaints promptly to enhance satisfaction and loyalty.
• Managed inventory by restocking shelves and checking product availability regularly.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.