Amy Hoffman
Scottsdale,AZ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
MBK Senior Living
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Atria Senior Living
08.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Arts - Apparel Design
Mount Mary University
Milwaukee, WI12.1994
Skills
- Quality Control
- Food Sales and Promotion
- Menu Memorization
- High-Volume Dining
- Table Bussing
- Dining Room Cleaning and Upkeep
- Guest Satisfaction
won a design award from Osh GoshBgosh Bgosh
Ready to Wear fashion show 1993
Timeline
Server
MBK Senior Living
01.2023 - Current
Server
Atria Senior Living
08.2021 - 08.2022
Bachelor of Arts - Apparel Design
Mount Mary University