Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Amy Holbrook

Amy Holbrook

Urbana,OH

Summary

Dynamic and results-driven professional with a strong background in customer service and team leadership, honed at Marco's Pizza. Proven ability to train staff effectively while ensuring workplace safety and enhancing operational efficiency. Skilled in conflict resolution and cash handling, consistently improving service quality and team performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Lead

Marco's Pizza
09.2023 - Current
  • Assisted team in daily operations and ensured adherence to safety protocols.
  • Supported training of new staff on equipment usage and operational procedures.
  • Communicated effectively with team members to coordinate workflow and task assignments.
  • Maintained cleanliness and organization of work areas to enhance efficiency.

Factory Worker

Custom Staffing Solutions
09.2025 - 09.2025
  • Operated machinery to assemble products efficiently and safely.
  • Maintained cleanliness of work area to ensure compliance with safety standards.
  • Followed quality control procedures to identify and address production issues.
  • Collaborated with team members to meet production goals and deadlines.

Armed Security Officer

Moonlight Security
09.2015 - 02.2020
  • Assisted team in daily operations and ensured adherence to safety protocols.
  • Supported training of new staff on equipment usage and operational procedures.
  • Communicated effectively with team members to coordinate workflow and task assignments.
  • Maintained cleanliness and organization of work areas to enhance efficiency.

Delivery Driver

Domino's Pizza
09.2020 - 08.2023
  • Delivered pizzas and other menu items promptly, ensuring customer satisfaction and adherence to delivery protocols.
  • Navigated efficiently using GPS systems to optimize delivery routes and minimize wait times.
  • Managed cash transactions accurately while maintaining a balanced cash drawer throughout shifts.
  • Communicated effectively with customers regarding order status and addressed any concerns professionally.
  • Adhered to food safety standards and company policies during food handling and transportation processes.
  • Collaborated with team members to enhance service efficiency during peak hours, improving overall workflow.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

Education

High School Diploma -

Harcourt Learning Direct
Scarton, PA

Criminal Justice

Clark State Community College
Springfield, OH

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Workplace safety
  • Staff supervision
  • Rules enforcement
  • Loss prevention
  • Coaching and mentoring
  • Conflict management
  • Relationship management
  • Knowledge sharing
  • Shift leadership
  • Decision-making capacity
  • Positive attitude
  • Cash handling
  • Problem-solving
  • Team leadership

Certification

Police academy in 2004

Timeline

Factory Worker

Custom Staffing Solutions
09.2025 - 09.2025

Shift Lead

Marco's Pizza
09.2023 - Current

Delivery Driver

Domino's Pizza
09.2020 - 08.2023

Armed Security Officer

Moonlight Security
09.2015 - 02.2020

High School Diploma -

Harcourt Learning Direct

Criminal Justice

Clark State Community College

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