Amy Jackson
Crestview,Florida
Summary
Efficient Hospital Registrar known for high productivity and ability to complete tasks swiftly. Skilled in patient registration, medical billing, and data entry management. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of hospital admission processes. Committed to maintaining confidentiality and providing exceptional patient service.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Hospital Registrar
North Okaloosa Medical Center
Crestview, Florida
09.2023 - Current
- Monitored the registration process to ensure that all required forms were completed and signed.
- Assisted in resolving issues related to insurance coverage, billing, and coding.
- Created new patient accounts and maintained existing account information.
- Provided customer service to patients by answering inquiries regarding hospital services, policies, and procedures.
- Utilized knowledge of ICD-10 codes when entering diagnoses into EHRs or other systems.
United Parcel Service
UPS Customer Center
Fort Walton Beach, Florida
09.2022 - 01.2023
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Sorted and distributed incoming mail to designated areas.
- Delivered mail and parcels to residential, commercial and post office boxes according to established routes and schedules.
- Loaded postal truck with packages for delivery.
Residential House Manager
Jackson Home Improvement
Crestview, Florida
05.2013 - 09.2022
- Assisted children with completing homework and special assignments to improve academic performance.
- Provided safe transportation to and from activities and events.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Assisted in planning and implementing lesson plans in accordance with state curriculum standards.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
Registered Nurse, Oncology
Fort Walton Beach Medical Center
Fort Walton Beach, Florida
05.2010 - 05.2013
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
Registered Office Nurse, OBGYN
Dr. Lisa Judge
Niceville, Florida
05.2011 - 05.2012
- Monitored patient vital signs, including temperature, blood pressure, pulse, and respiration.
- Educated patients and families on disease processes, medications and treatments.
- Administered injections, vaccinations and intravenous therapy as prescribed by the physician.
- Documented all relevant information for each patient encounter in the electronic medical record system.
- Collected specimens from patients for testing in the laboratory setting.
- Reviewed patient records to ensure accuracy of documentation and assigned appropriate codes for diagnosis, treatment, and procedures.
- Verified accuracy of patient data in order to assign correct ICD-10 codes.
Call Representative
Protection One Security
Wichita, Kansas
05.2003 - 07.2007
- Utilized effective communication techniques such as active listening and clarifying questions to establish rapport with customers.
- Handled escalated calls from other representatives when necessary.
- Received emergency calls, assessed situations, and notified appropriate personnel or authorities.
- Coordinated with other departments regarding changes or upgrades needed for existing alarm systems.
- Maintained security surveillance equipment and monitored activities via CCTV cameras.
- Responded promptly to customer inquiries regarding system malfunctions and other issues.
Front Desk Clerk
Boeing
Wichita, KS
05.2001 - 05.2005
- Answered incoming calls and directed them to the appropriate personnel.
- Processed payments accurately and efficiently.
- Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
- Organized files for easy retrieval when needed by management staff members.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Monitored surveillance cameras in lobby areas to ensure safety of guests and staff members.
- Stocked office supplies in order to maintain adequate levels throughout the work day.
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
911 Emergency Dispatcher
Sedgwick County
Wichita, Kansas
05.2000 - 06.2004
- Attended regular trainings sessions on new systems and technologies used within the dispatch center.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Screened incoming calls for accuracy and completeness of information provided.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
Customer Service Representative
Kelly Services
Wichita, Kansas
05.2000 - 05.2001
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
Dillons Grocery Store
Derby, Kansas
04.1997 - 05.2000
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Lead Store Associate
Claires Stores Inc
Wichita, Kansas
04.1998 - 04.1999
- Analyzed customer feedback to improve customer service standards.
- Trained new employees on company policies and procedures.
- Adhered to strict loss prevention guidelines to minimize shrinkage.
- Utilized POS systems for tracking sales data, returns, refunds.
- Stocked shelves with incoming shipments in an organized fashion.
- Maintained accurate records of sales transactions and deposits.
- Organized promotional displays throughout the store.
Education
Certified Outpatient Coding License - Medical Coding
American Academy of Professional Coders
Online12-2016
Medical Coding & Billing ICD-10 - Medical Coding
Vision Training Systems
Online12-2016
Medical Coding & Billing ICD-9 - Medical Coding
Vision Training Systems
Online12-2016
Bachelor of Science - Nursing
Northwest Florida State College
Niceville, FL05-2012
Associate of Science - Nursing
Northwest Florida State College
Niceville, FL05-2011
Associate of Arts - Education
Northwest Florida State College
Niceville, FL05-2010
Certified Nursing Assistant License - Nursing
Butler County Community College
El Dorado, KS07-2009
Skills
- Patient Registration
- Appointment Coordination
- Medical Billing
- Insurance Verification
- Medical Coding
- Patient Scheduling
- Complaint resolution
- Verbal and written communication
- Data entry
- Customer service excellence
Certification
- Certified Outpatient Coder Certification - 12/2016
- Certified Nursing Assistant License - 07/2010
- Registered Nursing License - 05/2011
Timeline
Hospital Registrar
North Okaloosa Medical Center
09.2023 - Current
United Parcel Service
UPS Customer Center
09.2022 - 01.2023
Residential House Manager
Jackson Home Improvement
05.2013 - 09.2022
Registered Office Nurse, OBGYN
Dr. Lisa Judge
05.2011 - 05.2012
Registered Nurse, Oncology
Fort Walton Beach Medical Center
05.2010 - 05.2013
Call Representative
Protection One Security
05.2003 - 07.2007
Front Desk Clerk
Boeing
05.2001 - 05.2005
911 Emergency Dispatcher
Sedgwick County
05.2000 - 06.2004
Customer Service Representative
Kelly Services
05.2000 - 05.2001
Lead Store Associate
Claires Stores Inc
04.1998 - 04.1999
Customer Service Representative
Dillons Grocery Store
04.1997 - 05.2000
- Certified Outpatient Coder Certification - 12/2016
- Certified Nursing Assistant License - 07/2010
- Registered Nursing License - 05/2011
Certified Outpatient Coding License - Medical Coding
American Academy of Professional Coders
Medical Coding & Billing ICD-10 - Medical Coding
Vision Training Systems
Medical Coding & Billing ICD-9 - Medical Coding
Vision Training Systems
Bachelor of Science - Nursing
Northwest Florida State College
Associate of Science - Nursing
Northwest Florida State College
Associate of Arts - Education
Northwest Florida State College
Certified Nursing Assistant License - Nursing
Butler County Community College
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