Amy Johanson
Tempe,US
Summary
Results-driven Accounts Receivable Specialist focused on minimizing outstanding balances through proactive follow-ups and strategic financial analysis. Trains new employees to create a knowledgeable team, enhancing efficiency and contributing to overall organizational success. Proven track record of maintaining accurate records and resolving disputes effectively.
Overview
14
14
years of professional experience
Work History
Accounts Receivable Specialist
Keap by Thryv
Chandler, US
11.2020 - Current
- Managed aging accounts, ensuring timely payments and significantly reducing outstanding balances through proactive follow-ups.
- Managed aging accounts, achieving timely payments and significantly reducing outstanding balances through proactive follow-ups.
- Notified customers of overdue balances, resolving issues swiftly to prevent escalation to collections.
- Address chargebacks promptly, providing evidence to prevent financial losses.
- Analyzed chargeback patterns and developed tailored responses, mitigating financial losses and enhancing the company's dispute resolution process.
- Maintain accurate transaction records, enhancing financial tracking and reporting.
- Maintained accurate records through daily transaction posting, ensuring compliance with corporate guidelines and facilitating smooth audits.
- Create templates for AR clerks to streamline processes, improving efficiency in handling common issues and reducing response time for customer inquiries.
- Train new employees, fostering a knowledgeable and efficient Accounts Receivable team.
Loan Advisor
Bridgecrest, Drive Time
11.2019 - Current
- Instructed clients on risks of missed payments, including interest and fees, and provided strategies for interest savings.
- Assisted customers by addressing inquiries and fulfilling requests during inbound and outbound calls.
- Managed high call volume to enhance customer engagement and maintain service quality.
- Maintain the privacy of clients' information by stopping call recording before taking any and all payments.
Training Specialist
Ttech, Synchrony Financial
08.2016 - 09.2018
- Executed tasks within deadlines using various software programs to support training objectives.
- Developed training materials for customer service representatives and technical support teams.
- Facilitated onboarding sessions for new employees in financial services.
- Assessed training needs through surveys and performance evaluations.
Customer Service Agent/Cashier
Circle K
10.2015 - 04.2016
- Handled and processed various payment methods while complying with state laws and company policies regarding alcohol and tobacco products.
- Assisted customers with inquiries and provided product information.
- Processed transactions accurately using point-of-sale systems.
- Handled customer complaints and resolved issues promptly.
Aircraft Detailer/Gate Agent
Swissport
02.2015 - 10.2015
- Maintained sterile environment on aircraft and followed safety procedures before and after flights, utilized computer and filing skills, assisted passengers with boarding and deboarding, conducted security searches on aircraft to ensure safe travels, communicated effectively with ramp agents, flight attendants, and pilots regarding flight information.
- Cleaned aircraft interiors and exteriors to maintain high industry standards.
- Applied specialized cleaning products and techniques for various aircraft surfaces.
- Inspected aircraft for cleanliness and reported any maintenance issues.
Gate/Ticket Agent
Simplicity USA
03.2015 - 09.2015
- Maintained a sterile area on the aircraft before and after flight to uphold safety standards.
- Assisted customers with ticket purchases and travel inquiries.
- Processed ticket refunds and exchanges efficiently.
- Managed seating arrangements and special requests for events.
Guidance Counselor's Assistant
Pinnacle High School
04.2014 - 10.2014
- Managed systems using Microsoft Word and Excel to support office operations. Accurately entered data into digital files, ensuring data integrity and accessibility. Assisted parents and students with inquiries about grades, enhancing communication and support.
- Assisted students with academic planning and course selection.
- Conducted individual and group counseling sessions for emotional support.
- Coordinated workshops on college readiness and career exploration.
Cashier/Server
Whataburger
08.2012 - 02.2013
- Maintained cleanliness and hygiene in food preparation areas to support safe food handling.
- Processed customer transactions accurately and efficiently.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization in the front counter area.
Education
DIPLOMA -
Pinnacle High School
Arizona01-2013
Skills
- Accounts Receivable
- Collections
- Invoice Preparation
- Payment Processing
- Chargebee
- Accounts Receivable Software
- Financial Software
- NetSuite
- Financial Reporting
- Financial Analysis
- Audit Support
- Dispute Management
- Dispute Resolution
- Chargeback management
- Process Improvement
- Performance Metrics
- Risk Assessment
- Excel
- Problem Solving
- Employee Onboarding
- Client Engagement
- Client Relations
- Outbound Communication
Timeline
Accounts Receivable Specialist
Keap by Thryv
11.2020 - Current
Loan Advisor
Bridgecrest, Drive Time
11.2019 - Current
Training Specialist
Ttech, Synchrony Financial
08.2016 - 09.2018
Customer Service Agent/Cashier
Circle K
10.2015 - 04.2016
Gate/Ticket Agent
Simplicity USA
03.2015 - 09.2015
Aircraft Detailer/Gate Agent
Swissport
02.2015 - 10.2015
Guidance Counselor's Assistant
Pinnacle High School
04.2014 - 10.2014
Cashier/Server
Whataburger
08.2012 - 02.2013
DIPLOMA -
Pinnacle High School