AMY C. JOHNSON
Rhinelander,WI
Summary
Knowledgeable Personal Lines CSA with solid foundation in customer service and insurance sales. Proven ability to resolve issues efficiently and maintain high customer satisfaction rates. Demonstrated expertise in communication and problem-solving.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Personal Lines Customer Service Agent
DuWayne Kreager Insurance
10.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Responded to customer requests for products, services, and company information.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Conducted thorough reviews of existing policies, identifying gaps in coverage and recommending appropriate modifications to better protect clients assets.
- Maintained accurate records of customer interactions, transactions, and policy changes to ensure seamless service delivery.
Personal Lines Account Executive
Diel Insurance Group
07.2009 - 10.2023
- Lead Personal Lines Sales Agent
- Gather information and research products to provide services tailored to a specific need.
- Develop and maintain professional relationships to provide an enjoyable experience for customers.
- Participate as a team member to guarantee smooth office workflow.
- Provide support on special projects when requested.
- Assist with questions on coverage, billing/payments, claims, and changes.
- Maintain electronic and hard copy files for complete customer records.
Customer Service Agent
The Insurance Center
10.2007 - 07.2009
Customer Service Representative
National Business Institute
04.2006 - 05.2007
Customer Service Agent
Allstate Insurance Company
10.2001 - 04.2006
Administrative Assistant, Financial Aid
Northern Michigan University
01.1999 - 01.2001
Administrative Assistant
Cardiology Associates
01.1998 - 01.1999
Education
Associate Degree - Business
Northern Michigan University
Marquette, MI05.1998
Skills
- Problem resolution
- Outstanding communication skills
- Multitasking and organization
- Reliability and punctuality
- Team collaboration
- Adaptability and flexibility
Certification
- Licensed Property and Casualty Insurance Agent
- Professional Insurance Agents of Wisconsin Certified Insurance Services Representative
- Notary
Timeline
Personal Lines Customer Service Agent
DuWayne Kreager Insurance
10.2023 - Current
Personal Lines Account Executive
Diel Insurance Group
07.2009 - 10.2023
Customer Service Agent
The Insurance Center
10.2007 - 07.2009
Customer Service Representative
National Business Institute
04.2006 - 05.2007
Customer Service Agent
Allstate Insurance Company
10.2001 - 04.2006
Administrative Assistant, Financial Aid
Northern Michigan University
01.1999 - 01.2001
Administrative Assistant
Cardiology Associates
01.1998 - 01.1999
Associate Degree - Business
Northern Michigan University