Amy Keen
Indianapolis
Summary
I enjoy solving problems, working with others, and keeping projects on track from start to finish. I'm adaptable, dependable, and take pride in delivering high-quality work while finding practical solutions to challenges.
Overview
11
11
years of professional experience
Work History
Store Manager
Valkyrie's Vault
Brownsburg, IN
08.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Led daily operations, ensuring high standards of customer service and store presentation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed and implemented staff training programs to improve product knowledge and service quality.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Streamlined workflow for different processes to improve efficiency.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed security concerns, enhancing store safety and minimizing theft incidents.
Manager
Gizmos Galleria
Brownsburg, IN
07.2015 - 08.2020
- Negotiated contracts for vendor rent space, contributing to improved cost management.
- Trained new cashiers on operational procedures and customer service standards, enhancing team readiness.
- Monitored surveillance systems to identify suspicious activities and prevent inventory loss.
- Handled cash, check and credit cards, processing transactions onsite
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged, and displayed merchandise.
Education
High School Diploma -
Avon High School
Avon, INSkills
- Store operations
- Inventory management
- Store merchandising
- POS systems
- Recruitment and hiring
- Shift scheduling
- Customer service
- Training
- Multitasking
- Problem-solving
- POS systems
- Supply ordering
- Staff management
- Order picking
- Shipping
- Packaging and labeling
- Heavy lifting
Timeline
Store Manager
Valkyrie's Vault
08.2020 - Current
Manager
Gizmos Galleria
07.2015 - 08.2020
High School Diploma -
Avon High School