Amy Kelly
Fort Thomas
Summary
Dynamic hospitality professional with extensive experience at Barleycorns in Cold Spring, excelling in customer service and guest engagement. Proven ability to enhance dining experiences through effective multitasking and proactive communication. Skilled in maintaining cleanliness and organization, ensuring compliance with health standards while fostering a welcoming atmosphere for all patrons.
Overview
2026
2026
years of professional experience
Work History
Hostess
Barleycorns in Cold Spring
- Greeted and seated guests, ensuring prompt service and positive first impressions.
- Managed reservation system, optimizing table assignments for efficient seating flow.
- Collaborated with waitstaff to coordinate timely food delivery and enhance guest satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new staff on customer service protocols and operational procedures.
- Monitored dining area for guest needs, proactively addressing requests to improve overall experience.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
Dietary Cook
Barrington of Fort Thomas
Fort Thomas, KY
02.2023 - Current
- Prepared nutritious meals adhering to dietary restrictions and resident preferences.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in menu planning, incorporating seasonal ingredients and resident feedback.
- Collaborated with dietary staff to ensure compliance with health regulations and safety standards.
- Enhanced meal presentation, improving overall dining experience for residents.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
- Followed standard recipes, menus and apportions according to established standards.
Barista
Biggby
Newport, KY
02.2022 - 02.2023
- Prepared espresso beverages and specialty drinks to meet customer preferences.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Handled cash transactions accurately, ensuring efficient service at the register.
- Managed inventory levels, restocking supplies to ensure continuous operation during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
High School Diploma -
Newport Central Catholic
Newport, KY05.2024
Skills
Customer service
Effective multitasking
Patience and empathy
Phone etiquette
Detail-oriented
Interactive communication skills
Greeting guests
Cleaning and sanitation
Customer service expertise
Guest engagement
Cleanliness maintenance
Hospitality service expertise
Complaint handling
Guest complaint resolution
Accomplishments
Awarded Art Award in high school for having a great art portfolio
Timeline
Dietary Cook
Barrington of Fort Thomas
02.2023 - Current
Barista
Biggby
02.2022 - 02.2023
Hostess
Barleycorns in Cold Spring
High School Diploma -
Newport Central Catholic