Summary
Overview
Work History
Education
Skills
Certification
Assessments on Indeed
Timeline
Generic

Amy Kent

Foristell,MO

Summary

At this point in life, as a job seeker, the goal is to find and maintain a full-time position. Intelligent, detail oriented, inventive thinker with a willingness to collaborate to meet team goals. Thrives in a task oriented position that rewards efficiency. Preference is to have a lower percentage of time be required to be spent in prospecting and solicited sales.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Account Manager, CLCS

The Charles L Crane Agency
07.2022 - 07.2023
  • The role at this agency was a hybrid role of account manager and policy services
  • Provided customer service to any and all accounts
  • Managed a book of assigned accounts
  • Marketed new and renewal accounts to carriers
  • Binding of new accounts and processing of renewals
  • Completed carrier applications, pulled loss runs, prepared Acord forms, prepared agency specific proposals, communicated with underwriters for information and task requests
  • Managed policy services for all accounts owned by broker assigned- including processing all vehicle and driver changes, certificate requests, coverage change quoting and cross-selling.

Independent Producer

Integrated Transportation Resources
07.2021 - 04.2022
  • Following COVID this agency stopped their work from home program
  • In regards to my employment, it was decided to move me to a 1099 position of sales/commission only.

CSR/Sub-Producer/Lead Trainer

Integrated Transportation Resources
10.2018 - 07.2021
  • Provided customer service to any an all accounts
  • Managed a book of assigned accounts
  • Marketed new and renewal accounts to carriers
  • Sub-producer commissioned on new sales
  • Binding of new accounts and processing of renewals
  • Completed carrier applications, pulled loss runs, prepared Acord forms, prepared agency specific proposals, communicated with underwriters for information and task requests
  • At this agency I was lead implementer of a software change
  • I gained proficiency with Applied Epic software and trained all other staff members.

Franchisee Owner/Operator

Liberty Tax Service
12.2011 - 04.2016
  • Income tax Preparation, Accounting and Payroll Services
  • Started Freedom Insurance Consultants in 2015 in response to ACA.

Director of Operations

Butler Auto Credit
05.2008 - 04.2011
  • Managed 3 businesses
  • Sales, Training Specialist, HR, Budgeting.

Education

BA in Psychology -

Pittsburg State University

Skills

  • Organized
  • Sense of Urgency
  • Ability to efficiently problem solve
  • Microsoft Suite
  • Applied Epic

Certification

  • Certified Notary Public, 03/01/25
  • Licensed Insurance Producer, 03/01/14, Present
  • CLCS- Commercial Lines Coverage Specialist Designation, 07/01/23, Present

Assessments on Indeed

  • Spreadsheets with Microsoft Excel, Proficient, 08/01/23, Knowledge of various Microsoft Excel features, functions, and formulas
  • Work style: Conscientiousness, Proficient, 09/01/23, Tendency to be well-organized, rule-abiding, and hard-working
  • Principles of accounting, Proficient, 09/01/23, Preparing financial records according to federal policies
  • Management & leadership skills: Planning & execution, Proficient, 02/01/22, Planning and managing resources to accomplish organizational goals
  • Management & leadership skills: Impact & influence, Proficient, 03/01/22, Choosing the most effective strategy to inspire and influence others to meet business objectives
  • Administrative assistant/receptionist, Proficient, 10/01/23, Using basic scheduling and organizational skills in an office setting
  • Verbal communication, Proficient, 05/01/22, Speaking clearly, correctly, and concisely
  • Legal skills, Proficient, 09/01/23, Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
  • Sales skills, Proficient, 02/01/22, Influencing and negotiating with customers
  • Retail customer service, Proficient, 09/01/23, Responding to customer situations in a retail setting
  • Customer service, Proficient, 09/01/23, Identifying and resolving common customer issues
  • HR: Compensation & benefits, Proficient, 09/01/21, Knowledge of compensation and benefits programs
  • Office manager, Proficient, 08/01/23, Scheduling and budgeting
  • Customer focus & orientation, Proficient, 05/01/22, Responding to customer situations with sensitivity
  • Supervisory skills: Motivating & assessing employees, Proficient, 02/01/22, Motivating others to achieve objectives and identifying improvements or corrective actions
  • Attention to detail, Proficient, 02/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
  • HR: Compensation & benefits, Proficient, 05/01/20, Knowledge of compensation and benefits programs

Timeline

Account Manager, CLCS

The Charles L Crane Agency
07.2022 - 07.2023

Independent Producer

Integrated Transportation Resources
07.2021 - 04.2022

CSR/Sub-Producer/Lead Trainer

Integrated Transportation Resources
10.2018 - 07.2021

Franchisee Owner/Operator

Liberty Tax Service
12.2011 - 04.2016

Director of Operations

Butler Auto Credit
05.2008 - 04.2011

BA in Psychology -

Pittsburg State University
Amy Kent